Freedom251 › IT SLA Management Software
Chronodesk
What Chronodesk is
Chronodesk brings customer and internal support requests from email, WhatsApp, and web forms into a managed ticket queue. Tickets can be assigned and routed, with ownership, SLAs, time tracking, and billing tools. WhatsApp messages, voice notes, and emails can become trackable tickets, while web forms also feed tickets automatically. Technicians can log time against tickets, apply rate cards, and carry that time into invoices. AI-assisted triage and response and resolution SLA timers with pre-breach escalation are listed for the Advanced plan. Chronodesk is available on Android, iOS, and web; native mobile apps are included at no additional cost for active users across subscription tiers. Listed prices are $15 a month per user for Essential, $30 a month per user for Professional, and $40 a month per user for Advanced. Each connected WhatsApp Business number adds a billable licence at the user’s plan rate, while Meta bills messaging charges directly. The maker lists WhatsApp Business and Xero integrations. Chronodesk identifies support teams, IT help desks, managed service providers, and professional service businesses as intended users.
Who it suits
Chronodesk suits customer support teams, internal IT help desks, managed service providers, and professional service businesses handling requests across multiple channels. It may be more than needed for someone seeking only a free personal ticket list or basic shared inbox.
What it does well
- Email, WhatsApp, and web forms feed the ticket queue
- Technicians can log time and apply rate cards
- Native Android and iOS apps are included for active users
- WhatsApp Business and Xero integrations are listed
What to know first
- No free plan
- AI-assisted triage and SLA timers are Advanced features
- WhatsApp numbers add a billable licence
- Meta bills WhatsApp messaging charges directly
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | /user per month · Unlimited clients, projects, and tasks · Project management · CRM · Timesheets · Billing | $15 a month |
| Professional | /user per month · Unlimited clients, projects, and tasks · Service management · Ticketing · Client portal · Inbound email (2 max) · Round-robin routing | $30 a month |
| Advanced | /user per month · Unlimited clients, projects, and tasks · AI agents · Ticket SLA management · Custom forms · API access · Contract and retainer management | $40 a month |
| Enterprise | Role-based packages · SAML SSO and OAuth · Dedicated support · Optional segregated cloud · 24/7 critical-issue support | On request |
As chronodesk.io lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
Chronodesk combines multi-channel ticket intake with routing, SLAs, time tracking, and billing. Its Advanced plan adds AI-assisted triage and SLA escalation, while WhatsApp use can add separate licence and messaging charges.
Facts from Chronodesk's own pages
- Compliance and hosting
- Chronodesk describes its architecture and practices as POPIA and GDPR ready and offers localized instances, including hosting within South Africa. · chronodesk.io, 30 Sept 2026
- Integrations
- The maker lists WhatsApp Business and Xero integrations, and its navigation also lists Claude MCP. · chronodesk.io, 30 Sept 2026
- Mobile
- The Chronodesk Mobile page says native apps are available for iOS and Android and included at no additional cost for active users across subscription tiers. · chronodesk.io, 30 Sept 2026
- Notable limits
- The service desk page says Chronodesk may be more than needed for users who only need a free personal ticket list or basic shared inbox. · chronodesk.io, 30 Sept 2026
- Security
- The security page states AES-256 encryption at rest, TLS 1.2+ in transit, daily automated backups, and role-based access controls. · chronodesk.io, 30 Sept 2026
- Service desk
- Chronodesk combines customer and internal support tickets from email, WhatsApp, and web forms in a queue with ownership, routing, SLAs, time tracking, and billing. · chronodesk.io, 30 Sept 2026
- SLAs
- Response and resolution SLA timers with pre-breach escalation are listed for the Advanced plan. · chronodesk.io, 30 Sept 2026
- Support and onboarding
- The service desk page says guided onboarding and training are included for the first month, and that support is South African. · chronodesk.io, 30 Sept 2026
- Target users
- Chronodesk identifies customer support teams, internal IT help desks, managed service providers, and professional service businesses as intended users. · chronodesk.io, 30 Sept 2026
- Ticket intake
- WhatsApp messages, voice notes, and emails can become trackable tickets, while web forms also feed tickets automatically. · chronodesk.io, 30 Sept 2026
- Time and billing
- Technicians can log time on tickets, apply rate cards, and roll the time into invoices. · chronodesk.io, 30 Sept 2026
- Triage
- AI-assisted triage categorizes, prioritizes, and routes tickets, and the service desk page lists it as an Advanced plan feature. · chronodesk.io, 30 Sept 2026
- Uptime
- The security page states a 99.9% uptime SLA for enterprise reliability. · chronodesk.io, 30 Sept 2026
- WhatsApp charges
- Each connected WhatsApp Business number counts as an additional billable licence at the user's plan rate, while WhatsApp messaging charges are billed directly by Meta. · chronodesk.io, 30 Sept 2026
Where Chronodesk stands on Freedom251
- IT SLA Management Software#18 of 50