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Easy8 HelpDesk
What Easy8 HelpDesk is
Easy8 HelpDesk is an integrated support desk for handling customer requests and tickets through email or a simplified ticketing interface. Tickets can be organized into projects by customer, product, or other criteria. Email formatting and images are retained, and automated notifications keep clients informed during processing. Projects can define response and resolution SLAs, business-hour calendars, multi-level SLAs, escalation automation, and prepaid hours with unused-hour transfers. Customizable reports cover projects, clients, overall ticket processing, and SLA activity. An optional customer portal lets external users submit and manage requests. OAuth mailbox connections support Google Workspace and Microsoft Exchange. Easy8’s n8n integration connects with more than 1,000 apps. Cloud and on-premises deployment are available. Essentials is €6.90/user/mo when billed annually, with minimum license counts, and a 30-day trial requires no credit card.
Who it suits
Easy8 HelpDesk fits customer-care teams managing email and portal requests with project organization, SLAs, reporting, and integrations. It supports cloud or on-premises deployments and teams needing customer-facing request management.
What it does well
- Accepts tickets by email or interface
- Supports response and resolution SLAs
- Provides customizable ticket and SLA reports
- Offers optional customer portal
- Connects through n8n to over 1,000 apps
What to know first
- No free plan
- Minimum 10 cloud users
- Minimum 25 on-premises users
- Clients separated only by sender
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business | user/month, billed annually · HelpDesk Premium listed as an add-on | €13.90 |
| Platform | user/month, billed annually · HelpDesk Premium listed as an add-on | €25.90 |
| Essentials | €82.80 per year (= €6.90/month, billed annually) · HelpDesk Premium listed as an add-on | €82.80 a year |
| Enterprise | Contact sales; HelpDesk Premium listed as an add-on | On request |
As easy8.com lists them, read 29 Sept 2026. The maker's own page has the final word.
Verdict
Easy8 HelpDesk combines ticket intake, project routing, SLA controls, customer access, reporting, and broad integration options. Its 30-day trial has no credit-card requirement, while Essentials starts at €6.90/user/mo annually and requires minimum license quantities.
Facts from Easy8 HelpDesk's own pages
- Customer portal
- An optional HelpDesk users interface lets external customers enter and manage their requests. · easy8.com, 29 Sept 2026
- Email handling
- The product retains rich formatting and images from emails and sends automated email notifications to clients during ticket processing. · easy8.com, 29 Sept 2026
- Founded
- 2006 · easy8.com, 28 Sept 2026
- Free plan
- No · easy8.com, 20 Sept 2026
- Headquarters
- Prague, Czech Republic · easy8.com, 28 Sept 2026
- Hosting
- Easy8 offers cloud and on-premises deployment options. · easy8.com, 29 Sept 2026
- Integration ecosystem
- Easy8's n8n integration connects it with more than 1,000 other apps and lists HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Excel, Teams, Slack, GitHub, and GitLab use cases. · easy8.com, 29 Sept 2026
- Mailbox integrations
- Mailbox OAuth authentication currently supports Google Workspace and Microsoft Exchange accounts. · easy8.com, 29 Sept 2026
- Notable limit
- The HelpDesk documentation says clients can currently be separated solely by sender, not by a combination of sender and receiving mailbox. · easy8.com, 29 Sept 2026
- Purpose
- Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets. · easy8.com, 29 Sept 2026
- Reporting
- HelpDesk provides customizable statistics, reports by project or client, overall ticket processing statistics, and SLA reports. · easy8.com, 29 Sept 2026
- Security
- Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit. · easy8.com, 29 Sept 2026
- SLAs and hours
- Projects can define response and resolution SLAs and prepaid hours, including transfer of unused hours. · easy8.com, 29 Sept 2026
- Ticket creation
- Tickets can be created from email or through a simplified ticketing interface. · easy8.com, 29 Sept 2026
- Ticket routing
- Tickets can be sorted into projects according to customers, products, or other criteria. · easy8.com, 29 Sept 2026
- Trial
- The product page offers a 30-day free trial and states that no credit card is required. · easy8.com, 29 Sept 2026
- Who it is for
- The product page describes HelpDesk as a solution for customer care, while the pricing page identifies its add-on for teams seeking a customer service experience. · easy8.com, 29 Sept 2026
Where Easy8 HelpDesk stands on Freedom251
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