Side by side
Easy8 HelpDesk vs Freshservice
Both stand on it sla management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial Self-hostedWeb
Easy8 HelpDesk combines ticket intake, project routing, SLA controls, customer access, reporting, and broad integration options. Its 30-day trial has no credit-card requirement, while Essentials starts at €6.90/user/mo annually and requires minimum license quantities.
Visit Easy8 HelpDesk
Free trial AndroidAPIiPhone+1
Freshservice combines service desk, asset, operations, and AI features in one IT management offering. Review the plan-specific API limits and annual pricing when assessing fit.
Visit FreshserviceThe facts
| Easy8 HelpDesk | Freshservice | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | No |
| Runs on | Self-hosted, Web | Android, API, iPhone, Web |
| Lowest paid plan | See the plans | Starter: $19 a month |
| Plans published | 4 | 4 |
| Maker | Easy8 HelpDesk | Not published |
| Website | easy8.com | freshworks.com |
| On it sla management software | #23 of 50 | #19 of 50 |
Easy8 HelpDesk: what it does well
- Accepts tickets by email or interface
- Supports response and resolution SLAs
- Provides customizable ticket and SLA reports
- Offers optional customer portal
- Connects through n8n to over 1,000 apps
What to know first
- No free plan
- Minimum 10 cloud users
- Minimum 25 on-premises users
- Clients separated only by sender
Freshservice: what it does well
- Incident, change, and problem management
- Asset discovery across on-premises, cloud, and hybrid environments
- More than 1,000 listed integrations
- 14-day trial requires no credit card
What to know first
- No free plan
- Annual billing starts at $19/mo
- API rate limits vary by plan
Alternatives to Easy8 HelpDesk Alternatives to Freshservice The whole list