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Jitbit Helpdesk
What Jitbit Helpdesk is
Jitbit Helpdesk turns requests from email, web forms, live chat, and APIs into tickets for internal IT teams and customer service. It can monitor support mailboxes and organize tickets with categories, tags, merging, scheduled tickets, and assignment to multiple agents. Customers can use a portal, live chat, and a website widget; listed integrations include WhatsApp. Automation rules route tickets or send alerts, while AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search websites or knowledge bases. The service is available as cloud-hosted SaaS or as a self-hosted installation for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. Security controls include SSO/SAML, role-based permissions, provisioning, and audit logs. SaaS starts at $24 a month and includes AI features and SAML/SSO; the 21-day trial requires no credit card. The self-hosted trial has no time limit, though some features are disabled.
Who it suits
It suits IT and customer support teams that need to manage requests from several channels, with either cloud hosting or a self-hosted setup. Teams that want to retain data on their own database servers can consider the self-hosted edition.
What it does well
- Collects requests from email, chat, web, and APIs
- Supports categories, tags, merging, and scheduled tickets
- Offers cloud and self-hosted deployment
- Includes AI assistance and a knowledge base
- Lists SSO/SAML and role-based permissions
What to know first
- No free plan
- Self-hosted trial disables some features
- SaaS trial lasts 21 days
Limits
There is no free plan. SaaS trials last 21 days; self-hosted trials have no time limit but disable some features. Plans differ by agent count, and the Freelancer plan has one agent while Startup has four.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| SaaS | Cloud hosted monthly subscription · Cloud-hosted monthly subscription · AI features included · SAML/SSO | $24 a month |
| Company | monthly · 7 agents · unlimited storage · core features · iOS/Android apps · custom domain · unlimited AI credits · downloadable backup · remove powered-by branding | $129 a month |
| Small | One-time perpetual license; includes 1 year of version upgrades and support · 10 agents · perpetual license · free upgrades for 1 year | $2,199, paid once |
| Enterprise | monthly · 9 agents, $29 extra · unlimited storage · core features · iOS/Android apps · custom domain · unlimited AI credits · downloadable backup · expedited support · HIPAA compliance and BAA | $249 a month |
| Self-hosted perpetual (10 agents) | one-time · 10 agents · unlimited end users and tickets · 12 months updates and support · perpetual use | $2,490, paid once |
| Freelancer | monthly · 1 agent · unlimited storage · core features · iOS/Android apps · custom domain | $29 a month |
| Medium | One-time perpetual license; includes 1 year of version upgrades and support · 20 agents · iOS/Android apps · API · SAML · free upgrades for 1 year | $3,799, paid once |
| Startup | monthly · 4 agents · unlimited storage · core features · iOS/Android apps · custom domain · unlimited AI credits | $69 a month |
The first 8 of 10 plans, as jitbit.com lists them, read 23 Sept 2026. The maker's own page has the final word. Every plan
Getting started
- Open the Jitbit Helpdesk website
- Choose cloud-hosted SaaS or a self-hosted edition
- For self-hosting, install the downloadable edition on Windows, Linux, or Docker
- Start the 21-day SaaS trial without a credit card, or use the self-hosted trial
- Select a plan and configure support channels, agents, and integrations
Verdict
Jitbit Helpdesk combines multi-channel ticketing, automation, AI tools, and customer support options. Check the deployment choice, trial limits, and agent needs against the plan details before choosing.
Questions
Does Jitbit Helpdesk have a free plan?
No. It is a paid product, with SaaS pricing from $24 per month.
Which platforms can run Jitbit?
It is available on Android, iOS, Linux, Windows, web, API, and as self-hosted software.
Is there a free trial?
The SaaS trial lasts 21 days and requires no credit card. The self-hosted trial has no time limit, with some features disabled.
Can Jitbit be self-hosted?
Yes. The downloadable edition runs on a Windows, Linux, or Docker server and can keep data on the customer’s own database servers.
What integrations are listed?
Integrations include Jira, Slack, GitHub, Bitbucket, Zapier, Microsoft Teams, Google Drive, OneDrive, Dropbox, TeamViewer, Harvest, Asana, Trello, and Basecamp.
Facts from Jitbit Helpdesk's own pages
- AI features
- AI can suggest knowledge-base content, summarize tickets, draft replies, categorize and route tickets, answer chats and search external or internal content. · jitbit.com, 15 Oct 2026
- API
- A REST API is available for hosted and self-installed deployments, with API hooks for outbound events and a base endpoint under /api. · jitbit.com, 15 Oct 2026
- API authentication
- API calls use HTTP Basic authentication and each action checks the permissions of the helpdesk user making the request. · jitbit.com, 15 Oct 2026
- Automation
- Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. · jitbit.com, 15 Oct 2026
- Automation and AI
- Automation rules can route or alert on tickets, and AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. · jitbit.com, 3 Oct 2026
- Changelog news
- On October 15, 2026, the SaaS changelog listed a new option to prepend text to AI replies generated by automation rules. · jitbit.com, 15 Oct 2026
- Channels
- Support channels include email, a live chat and website widget, a customer portal, and integrations such as WhatsApp. · jitbit.com, 3 Oct 2026
- Company history and location
- Jitbit says it was founded in 2005 and lists a Poole, Dorset, United Kingdom address; it describes the company as 100% remote. · jitbit.com, 3 Oct 2026
- Company legal name
- Crunchbase lists the legal name as Jitbit LP and identifies Alexander Yumashev and Max Al Farakh as founders. · crunchbase.com, 15 Oct 2026
- Company profile
- LinkedIn lists Jitbit as privately held, headquartered in Edinburgh, founded in 2004 and employing 2–10 people. · uk.linkedin.com, 15 Oct 2026
- Compliance
- The company states that its hosted service is GDPR compliant and HIPAA compliant, with a data-processing agreement available. · jitbit.com, 15 Oct 2026
- Data and AI privacy
- Jitbit says it does not use customer data to train AI models, and its support team accesses customer data only with permission. · jitbit.com, 3 Oct 2026
- Deployment
- The product is offered as cloud-hosted SaaS or as a self-hosted/on-premises installation. · jitbit.com, 3 Oct 2026
- Documentation and support
- The public documentation covers tickets, knowledge base, users, reports, administration, assets, integrations, installation and a REST API reference. · jitbit.com, 15 Oct 2026
- Email ticketing
- Incoming IMAP, Exchange, SMTP and Microsoft 365 messages are parsed into tickets, with replies and notifications synchronized by email. · jitbit.com, 15 Oct 2026
- Free plan
- No · jitbit.com, 23 Sept 2026
- Hardware requirements
- The published minimums are 2 CPU cores, 3 GB RAM and 10 GB free disk; the recommendation for 100-plus agents is 4-plus cores, 8-plus GB RAM and 50-plus GB SSD space. · jitbit.com, 15 Oct 2026
- Integrations
- Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. · jitbit.com, 15 Oct 2026
- Knowledge base
- The product includes a searchable knowledge base and self-service portal where users can track their tickets. · jitbit.com, 15 Oct 2026
- Limit: feature gaps
- G2 reviewers say the product is easy to use but missing some desired features; TrustRadius material also calls for better reporting, user management and AI capabilities. · g2.com, 15 Oct 2026
- Limit: mobile app
- Reviewers report mobile crashes, authentication problems, delayed notifications, missing functions and black screens. · play.google.com, 15 Oct 2026
- Limit: reporting
- Reviewers report that reporting is rigid or lacks needed capabilities, including difficulty tracking calls and limited customization. · capterra.com, 15 Oct 2026
- Limit: support responsiveness
- Some GetApp reviewers complain about difficulty reaching support and describe customer service as poor despite other reviewers praising it. · getapp.com, 15 Oct 2026
- MCP extensibility
- The documentation lists an MCP server integration for connecting AI coding assistants and exposes an MCP endpoint in the product changelog. · jitbit.com, 15 Oct 2026
Where Jitbit Helpdesk stands on Freedom251
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