QueueDesk

What QueueDesk is

QueueDesk is a web-based internal service desk for small IT, HR, and operations teams at companies with 20–300 employees. Employees can submit requests through a branded portal or email forwarding, with replies to inbound requests threaded automatically. Before an agent opens a ticket, QueAssist can categorize, prioritize, and summarize it and suggest resolutions. If AI resolution is enabled, it emails step-by-step fixes for common issues and waits for employee confirmation before escalating unresolved requests. QueueDesk supports incidents, service requests, problems, changes, approval workflows, mandatory resolve fields, and an audit activity timeline. Agents can use configurable queue columns and filters, bulk actions, SLA progress bars, closure codes, and multi-level SLAs with reporting. Documentation refers to Google Workspace, Microsoft Entra, and custom MCP server integrations. QueueDesk says client communication uses TLS 1.3 and stored data is encrypted with AES-256; it also says ticket content sent for AI processing is not used to train models. The free Starter plan is free forever and includes 3 agents and 50 QueAssist credits. Growth costs $79/mo when billed annually, or $99/mo otherwise, and includes 10 agents and 500 credits.

Who it suits

It suits small IT, HR, and operations teams at companies with 20–300 employees that need an internal request and ticket workflow. The free Starter plan may suit a team of up to 3 agents.

Limits

Starter is free forever and includes 3 agents and 50 QueAssist credits. Growth includes 10 agents and 500 credits, at $79 per month when billed annually or $99 per month otherwise; Scale includes 25 agents and 2,000 credits for $199 per month.

Getting started

1. Open https://queuedesk.com/internal-helpdesk.
2. Set up email forwarding, ticket fields, and the employee portal.
3. Choose Starter, Growth, or Scale based on the listed agent and QueAssist credit allowances.
4. Connect Google Workspace or Microsoft Entra if needed.
5. Configure queues and filters for agents.

Verdict

QueueDesk combines employee request intake, service desk workflows, and optional AI triage and resolution. The free plan is limited to 3 agents and 50 QueAssist credits; larger listed plans cost $79/mo annually or $99/mo.