Side by side
ManageEngine ServiceDesk Plus vs QueueDesk
Both stand on it sla management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose ServiceDesk Plus if you need an IT help desk with features such as SLA management, a knowledge base, and an employee portal. Professional adds asset management, while Enterprise includes change management and projects; compare the monthly plan costs against the capabilities you need.
Visit ManageEngine ServiceDesk PlusQueueDesk combines employee request intake, service desk workflows, and optional AI triage and resolution. The free plan is limited to 3 agents and 50 QueAssist credits; larger listed plans cost $79/mo annually or $99/mo.
Visit QueueDeskThe facts
| ManageEngine ServiceDesk Plus | QueueDesk | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | Not published |
| Runs on | Android, API, iPhone, Linux, Mac, Self-hosted, Web, Windows | Web |
| Lowest paid plan | Standard Cloud: $10 per technician a month | Growth (annual billing): $79 a month |
| Plans published | 9 | 4 |
| Maker | Not published | Not published |
| Website | manageengine.com | queuedesk.com |
| On it sla management software | #9 of 50 | #13 of 50 |
ManageEngine ServiceDesk Plus: what it does well
- Free plan and 30-day trial are available.
- SLA management, knowledge base, and approval workflows are included.
- Employee portal and single sign-on are available.
- Paid plans include asset management, with broader Enterprise capabilities.
- Supports Android, iOS, Linux, macOS, web, and Windows.
What to know first
- Standard plan costs $13 a month, billed monthly.
- Change management and projects are included in Enterprise plan description.
- Professional costs $27 a month, billed monthly.
- Enterprise costs $67 a month, billed monthly.
QueueDesk: what it does well
- Request intake through a branded portal or email
- AI can categorize, prioritize, and summarize tickets
- Supports incidents, changes, approvals, and audit timelines
- Includes SLA progress bars and multi-level SLA reporting
- Starter plan is free forever
What to know first
- Starter includes only 3 agents
- Starter includes 50 QueAssist credits
- Growth costs $79/mo when billed annually
- Support replies within 24 business hours
Alternatives to ManageEngine ServiceDesk Plus Alternatives to QueueDesk The whole list