OpenText Service Manager
What OpenText Service Manager is
OpenText Service Manager is a web-based, paid service management product with pricing available on request. Its listed capabilities center on risk assessment and change management. Teams can route changes through approval workflows, view planned work in a change calendar, handle emergency changes, and preserve a change audit trail. The product also supports CMDB linking, connecting change records with configuration management database information. Together, these functions cover reviewing risk, obtaining approvals, scheduling planned changes, recording change history, and relating changes to configuration records. Emergency changes are included alongside the regular workflow rather than treated as a separate product area. OpenText Service Manager has no free plan, and no public price is listed. Access is through the web platform. Its stated scope is focused on service and change processes, so organizations should compare these listed requirements with their own operational workflow before requesting pricing.
Who it suits
It suits service teams that need risk review, approval routing, calendar visibility, emergency-change handling, audit history, and CMDB connections. It is intended for organizations prepared to request a price for a paid web product.
What it does well
- Risk assessment tools
- Approval workflows for changes
- Change calendar visibility
- Emergency-change support
- CMDB linking and audit trail
What to know first
- Pricing is available on request
- No free plan
- Web platform only
Verdict
OpenText Service Manager covers the core change controls listed, from risk assessment through audit history and CMDB links. Its paid, quote-based model means pricing must be obtained directly from the provider.
Where OpenText Service Manager stands on Freedom251
- ITSM Software#20 of 21
- IT Change Management Software#42 of 43