Freedom251 › Issue Tracking Software
DoneDone
by DoneDone
What DoneDone is
DoneDone is a cloud service combining shared inboxes with task management for capturing requests, assigning ownership, and tracking completion. Task tools include projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and board view. Shared mailboxes support assignment, saved replies, custom workflows, and auto responders; the Pro plan adds a white-label customer ticket portal. Starter costs $45 a month with annual billing or 49.00 USD monthly. Pro costs $89 a month with annual billing or 99.00 USD monthly. Starter allows up to four users and one shared mailbox; Pro allows up to eight users and three shared mailboxes. Both include unlimited projects, tasks, checklists, conversations, and emails, while Pro includes unlimited guest users. DoneDone offers web, iOS, Android, API, and outbound webhooks. Listed integrations include Slack, Glip/RingCentral, TestLodge, GitHub, Harvest, Zapier, and WebEx. Accounts include hourly backups, encryption, email support, onboarding, historical 99.9%+ uptime, and monitoring.
Who it suits
It is aimed at small teams in operations, internal IT, internal marketing, and customer support. Teams needing shared mailboxes plus structured task workflows can choose between Starter and Pro limits.
What it does well
- Combines inbox and task management
- Custom workflows, statuses, and board view
- Web, iOS, and Android access
- API and outbound webhooks
- 14-day trial available
What to know first
- Paid service with no free plan
- Starter limits users and mailbox count
- Additional seats cost extra
- Pro is required for white-label portal
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | Annual billing; price shown per month · 4 users · 1 shared mailbox · Unlimited projects · Unlimited tasks · Unlimited checklists | $45 a month |
| Pro | Annual billing; price shown per month · 8 users · 3 shared mailboxes · Unlimited guest users | $89 a month |
| Starter Plan (yearly billing) | Monthly · Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails | $45 a month |
| Starter Plan (monthly billing) | Monthly · Up to 4 users · 1 shared mailbox · unlimited projects, tasks, checklists, conversations, and emails | $49 a month |
| Pro Plan (yearly billing) | Monthly · Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $12.50/mo | $89 a month |
| Pro Plan (monthly billing) | Monthly · Up to 8 users · 3 shared mailboxes · unlimited guest users · extra seats $11.25/mo | $99 a month |
As donedone.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
DoneDone links request handling and task tracking for small teams, with mobile apps, integrations, and workflow controls. The main buying differences are plan limits, billing choices, and extra-seat costs.
Facts from DoneDone's own pages
- API and webhooks
- The public API supports GET, POST, PUT, and DELETE requests, and outbound webhooks notify endpoints when tasks, conversations, or users change. · donedone.com, 5 Oct 2026
- Company history
- DoneDone says it officially launched in April 2009 after beginning as an in-house tool in 2008. · donedone.com, 5 Oct 2026
- Customer portal
- The Pro plan includes a white-label customer ticket portal. · donedone.com, 5 Oct 2026
- Founded
- 2008 · donedone.com, 28 Sept 2026
- Free plan
- No · donedone.com, 20 Sept 2026
- Help desk
- Shared mailboxes support conversation assignment, custom workflows, saved replies, and auto responders. · donedone.com, 5 Oct 2026
- Included account services
- Every account includes hourly data backups, SSL and data encryption, free email support, one-to-one onboarding support, historical 99.9%+ uptime, and 24/7 systems monitoring. · donedone.com, 5 Oct 2026
- Integrations
- DoneDone’s integrations help pages list Slack, Glip/RingCentral, TestLodge, GitHub, Harvest, Zapier, and WebEx integrations. · donedone.com, 5 Oct 2026
- Mobile
- The Starter plan includes iOS and Android mobile apps with mobile and email notifications. · donedone.com, 5 Oct 2026
- Plan limits
- Starter includes up to 4 full users and one shared mailbox; Pro includes up to 8 users and three shared mailboxes, with additional seats available at an extra monthly cost. · donedone.com, 5 Oct 2026
- Product
- DoneDone combines a shared inbox and task management to capture incoming requests, assign ownership, and track work through completion. · donedone.com, 5 Oct 2026
- Security
- DoneDone says it uses Amazon Web Services and lists measures including encrypted data transmission, restricted staff access, activity logging, protected backups, and restore tests. · donedone.com, 5 Oct 2026
- Support
- The company says its lean team handles customer support directly and lists [email protected] for contact. · donedone.com, 5 Oct 2026
- Target teams
- DoneDone describes itself as built by a small team for small teams and identifies operations, internal IT, internal marketing, and customer support use cases. · donedone.com, 5 Oct 2026
- Task management
- Task features include projects, tasks, checklists, custom workflows and statuses, due dates, notifications, and board view. · donedone.com, 5 Oct 2026
Where DoneDone stands on Freedom251
- Issue Tracking Software#26 of 40
- Help desk software#69 of 101