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Medal Social Inbox
What Medal Social Inbox is
Medal Social Inbox brings social messages and other customer contacts into a shared threaded feed. It combines DMs, comments, mentions, email, and form submissions, with filters for channel, sentiment, and contact stage. Supported channels include X, Instagram, LinkedIn, TikTok, YouTube, email, and forms. Pilot can draft replies in a brand voice using conversation and CRM context; users can review, edit, send, or hand off each draft. AI behavior can be limited to drafting, set to send after a delay, or automated for specified scopes. Per-channel controls cover working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people. Pilot detects the language of a DM and replies in kind, with unsupported languages eligible for human routing. Team queues add round-robin assignment or assignment by channel, language, or sentiment, plus SLAs and response-time tracking on the Team plan and above. Plans include Zapier and webhooks. The mobile app is available for Android and iOS and syncs with the web app. Creator starts at $129/mo; there is no free plan. SMS is on the roadmap for Q3 2026, with email-to-SMS forwarding as the current bridge.
Who it suits
Medal Social Inbox suits founders, support teams, and ecommerce teams that need to manage conversations across social channels, email, and forms. Teams needing queue assignment, SLAs, and response-time tracking should consider a Team plan or higher.
What it does well
- Combines DMs, comments, mentions, email, and forms in one threaded feed.
- Filters conversations by channel, sentiment, and contact stage.
- Pilot drafts replies using brand voice and conversation and CRM context.
- Per-channel rules include working hours, spam filtering, and urgent routing.
- Mobile apps sync with the web app.
What to know first
- There is no free plan.
- Creator is limited to two team members and 25 AI messages per day.
- Team queues are available on the Team plan and above.
- SMS is on the roadmap for Q3 2026.
Limits
Creator includes two team members, 13+ social channels, 10 posts per day, 25 AI messages per day, and 1 GB of storage. Team queues are available on the Team plan and above; SMS is on the roadmap for Q3 2026.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Creator | $387 quarterly or $1,548 yearly · 2 team members · 13+ social channels · 10 posts/day · 25 AI messages/day · 1 GB storage · community support | $129 a month |
| Business | $747 quarterly or $2,988 yearly · 4 team members · 50 GB storage · 100 posts/day · 500 AI messages/day · 5,000 emails/day · 50 workflows/day · email support | $249 a month |
| Enterprise | Tailored contract · annual or multi-year · Unlimited members, posts, and AI messages · 500 GB storage · 50,000 emails/day · MFA enforcement · IP allowlisting · API keys and REST API · dedicated CSM | On request |
As medalsocial.com lists them, read 4 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Medal Social Inbox website.
- Choose a plan: Creator, Business, or an Enterprise tailored contract.
- Use the iOS or Android app from the App Store or Google Play, or access the web app.
- Connect conversations through the supported channels and use the inbox filters and reply controls.
Verdict
Choose Medal Social Inbox if your team wants a single feed for social and other customer contacts, with configurable AI replies and routing. Look elsewhere if you need SMS now or a free plan; team queue features require the Team plan or higher.
Questions
How much does Medal Social Inbox cost?
Creator is $129 a month, billed $387 quarterly or $1,548 yearly. Business is $249 a month, billed $747 quarterly or $2,988 yearly; Enterprise uses a tailored contract.
Is there a free plan?
No. The listed plans are paid.
Which platforms are supported?
The product is available on web, Android, and iOS. The mobile app syncs with the web app.
What channels can the inbox handle?
The listed channels are X, Instagram, LinkedIn, TikTok, YouTube, email, and forms.
Does it support team assignment and automation?
Yes. Team queues support round-robin assignment or assignment by channel, language, or sentiment, with SLAs and response-time tracking on the Team plan and above. AI replies can be draft-only, sent after a delay, or automated for specified scopes.
Does Medal Social Inbox support SMS?
SMS is on the roadmap for Q3 2026. Email-to-SMS forwarding is the current bridge.
Facts from Medal Social Inbox's own pages
- AI replies
- Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft. · medalsocial.com, 4 Oct 2026
- AI reply modes
- AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes. · medalsocial.com, 4 Oct 2026
- Automation controls
- Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people. · medalsocial.com, 4 Oct 2026
- Channels
- The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels. · medalsocial.com, 4 Oct 2026
- Integrations
- The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies. · medalsocial.com, 4 Oct 2026
- Intended users
- The inbox page describes use cases for founders, support teams, and ecommerce teams. · medalsocial.com, 4 Oct 2026
- Language handling
- Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human. · medalsocial.com, 4 Oct 2026
- Mobile apps
- Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app. · staging.medalsocial.com, 4 Oct 2026
- Notable limit
- The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge. · medalsocial.com, 4 Oct 2026
- Security and privacy
- The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs. · medalsocial.com, 4 Oct 2026
- Support
- The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise. · medalsocial.com, 4 Oct 2026
- Team queues
- Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up. · medalsocial.com, 4 Oct 2026
- Unified inbox
- The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters. · medalsocial.com, 4 Oct 2026
Where Medal Social Inbox stands on Freedom251
- Social Customer Service Software#20 of 34
- Social Media Customer Service Software#29 of 41