No. 19of 43 ·Social Media Customer Service Software

Medal Social Inbox

Name: Medal Social Inbox
Price: 129 USD

Web · Android · iPhone· paid plans from $129/mo

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Freedom report

Two barsScore 5.1

Free tierNo free tier
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Medal Social Inbox is ranked #19 of 43 in social media customer service software on Freedom251. It runs on Android, iOS, Web. There is no free plan. Paid plans start at $129/mo.

Medal Social Inbox plans and pricing

All plans

Creator $129/mo $387 quarterly or $1,548 yearly 2 team members · 13+ social channels · 10 posts/day · 25 AI messages/day · 1 GB storage · community support medalsocial.com · 4 Oct 2026

Business $249/mo $747 quarterly or $2,988 yearly 4 team members · 50 GB storage · 100 posts/day · 500 AI messages/day · 5,000 emails/day · 50 workflows/day · email support medalsocial.com · 4 Oct 2026

Enterprise Tailored contract · annual or multi-year Unlimited members, posts, and AI messages · 500 GB storage · 50,000 emails/day · MFA enforcement · IP allowlisting · API keys and REST API · dedicated CSM medalsocial.com · 4 Oct 2026

Compared on social media customer service software

Free plan: No
Social accounts: 13
Unified social inbox: Yes
Comment management: Yes
Reply automation: Yes
Team assignment: Yes
Mobile app: Yes

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The record

Unified inbox: The inbox brings DMs, comments, mentions, emails, and form submissions into one threaded feed with channel, sentiment, and contact-stage filters.
Channels: The inbox page lists X, Instagram, LinkedIn, TikTok, YouTube, email, and forms as supported channels.
AI replies: Pilot drafts replies in the brand voice using conversation and CRM context, and users can review, edit, send, or hand off a draft.
Automation controls: Per-channel rules include working hours, auto-replies, signatures, spam and bot filtering, and routing urgent conversations to people.
Team queues: Team queues support round-robin assignment, assignment by channel, language, or sentiment, plus SLAs and response-time tracking; this is available on the Team plan and up.
AI reply modes: AI can be set to draft only by default, draft and send after a delay, or fully automate replies for specified scopes.
Language handling: Pilot detects the language of a DM and replies in kind; unsupported languages can be routed to a human.
Integrations: The company says its plans include Zapier and webhooks, and the inbox can use CRM context when drafting replies.
Security and privacy: The maker says every plan includes two-factor authentication and GDPR data export and deletion; Business and higher include audit logs.
Support: The inbox supports one-click handoff to a teammate with email or in-app notification; plan support is community for Creator, email for Business, and a shared Slack channel plus CSM for Enterprise.
Notable limit: The inbox FAQ says SMS is on the roadmap for Q3 2026 and email-to-SMS forwarding is the current bridge.
Mobile apps: Medal Social says its mobile app is available from the App Store and Google Play and syncs with the web app.
Intended users: The inbox page describes use cases for founders, support teams, and ecommerce teams.
Price from: $129/mo

Where it ranks on Freedom251

Best Social Media Customer Service Software in 2026#19 of 43
Best Social Customer Service Software in 2026#22 of 34

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Sources

medalsocial.com/products/inbox· checked 4 Oct 2026
medalsocial.com/pricing/plans· checked 4 Oct 2026
staging.medalsocial.com/docs/apps/mobile-app· checked 4 Oct 2026