Freedom251 › Social Customer Service Software
Juphy
What Juphy is
Juphy is a web-based AI sales agent for Shopify stores that answers shopper questions and helps move product discovery toward checkout. Shoppers can describe what they need in natural language; Juphy searches the store catalog and recommends products according to needs, preferences, budget, and availability. Product variants, inventory, policies, and FAQs sync automatically to inform the assistant. Complex requests can be passed to the merchant’s team with conversation context. Juphy also describes insights for spotting product demand, objections, and missed revenue opportunities. All plans include no-code setup, custom branding, Shopify catalog sync, and AI support flows. Starter costs $19 a month and covers up to 50K monthly visitors and 1K products. Essentials costs $49 a month and covers 5K products, adding AI Pop-ups. Scale costs $99 a month, covers 15K products, and adds Email Forwarding, Visitor Footprints, Integrations, and SmartBox Q&A. Each listed plan offers a 14-day free trial. The three plans share a cap of 50K visitors per month.
Who it suits
Juphy is aimed at Shopify brands and ecommerce teams that want to automate shopper support and help visitors find products. It may suit stores seeking a human handoff for complex questions.
What it does well
- Recommends products based on shopper needs and budget.
- Automatically syncs variants, inventory, policies, and FAQs.
- Complex requests can be handed to staff with context.
- All plans include no-code setup and custom branding.
- 14-day free trial on each listed plan.
What to know first
- No free plan is listed.
- All listed plans cap monthly visitors at 50K.
- Product coverage ranges from 1K to 15K products.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | $19/month · up to 50K visitors/month · 1K products · reports · 14-day free trial | $19 a month |
| Essentials | $49/month · up to 50K visitors/month · 5K products · Starter features · AI pop-ups · 14-day free trial | $49 a month |
| Scale | $99/month · up to 50K visitors/month · 15K products · Essentials features · email forwarding · visitor footprints · integrations · SmartBox Q&A · 14-day free trial | $99 a month |
As juphy.com lists them, read 21 Oct 2026. The maker's own page has the final word.
Verdict
Juphy combines catalog-based product recommendations with support automation and human handoff. Compare product coverage and the added tools in each plan against the store’s needs.
Facts from Juphy's own pages
- AI limitation
- Juphy's terms warn that AI-generated output can be incomplete or inaccurate and requires customer review for suitability. · juphy.com, 21 Oct 2026
- AI pop-ups
- The Essentials plan adds AI pop-ups for conversion and engagement use cases. · juphy.com, 21 Oct 2026
- API availability
- Juphy's published customer-service guidance says API-based custom integrations were not its preferred path and recommends marketplace integrations or Zapier instead. · juphy.com, 21 Oct 2026
- Audience
- Juphy presents the product for Shopify brands and ecommerce teams seeking to automate support and help shoppers buy. · juphy.com, 5 Oct 2026
- Catalog training
- Products, variants, inventory, policies and FAQs are synchronized automatically so the assistant can use current store information. · juphy.com, 21 Oct 2026
- Changelog: mobile app
- Juphy's changelog says more than 100 customers tested its mobile app and that feedback would guide further improvements. · juphy.canny.io, 21 Oct 2026
- Changelog: WhatsApp and Okta
- The changelog describes a planned direct WhatsApp integration and an Okta single-sign-on structure for teammate access. · juphy.canny.io, 21 Oct 2026
- Company
- The Shopify listing identifies the developer as Juphy, Inc. and lists its address as 1330 NE 136th ave, Vancouver, WA, 98684, US. · apps.shopify.com, 5 Oct 2026
- Company profile
- LinkedIn describes Juphy AI as a privately held software-development company with 11–50 employees, headquartered in Wilmington, Delaware, and founded in 2018. · linkedin.com, 21 Oct 2026
- Data handling
- Juphy’s privacy policy says it does not sell personal information and that payment card details are processed by payment providers rather than stored directly by Juphy. · juphy.com, 5 Oct 2026
- Data privacy
- Juphy says payment-card details are handled by authorized payment providers rather than stored directly by Juphy, while conversation, usage and technical data may be processed to operate the service. · juphy.com, 21 Oct 2026
- Documentation and training
- Capterra lists Juphy support resources including a knowledge base, FAQs, webinars, documentation, videos, email/help desk, chat and phone support. · capterra.com, 21 Oct 2026
- Founders
- Crunchbase lists Alara Eren Iplikcioglu, Eyup Ibisoglu and Osman Erdi Balcıoglu as founders. · crunchbase.com, 21 Oct 2026
- Historical email support
- An official product update described Gmail integration as beta and said custom email integration was planned for testing. · juphy.com, 21 Oct 2026
- Human handoff
- Complex conversations can be passed to staff with the prior conversation context included. · juphy.com, 21 Oct 2026
- Human-style answers
- Juphy says it understands intent, context and follow-up questions and responds in a store's brand voice. · juphy.com, 21 Oct 2026
- Insights
- The product provides reports and insight into shopper demand, objections and missed revenue opportunities. · juphy.com, 21 Oct 2026
- Integrations
- The Shopify listing says Juphy works with Shopify Checkout, Shopify Admin, Gorgias, Judge.me, Klaviyo and Zendesk. · apps.shopify.com, 21 Oct 2026
- Legal name
- Crunchbase identifies the legal entity as Juphy, Inc. and lists it as an active private company. · crunchbase.com, 21 Oct 2026
- License
- Juphy's terms state that Juphy and its licensors own the service software, designs and documentation, indicating proprietary software rather than open-source licensing. · juphy.com, 21 Oct 2026
- Limit: chatbot glitches
- A Shopify reviewer reports occasional minor glitches while training the chatbot. · apps.shopify.com, 21 Oct 2026
- Limit: missing capabilities
- Product Hunt criticism mentions unclear UI or menus, missing mobile apps, translation needs and incomplete or returned email support. · producthunt.com, 21 Oct 2026
- Limit: mobile coverage
- G2's review summary identifies the absence of a mobile app as a recurring limitation. · g2.com, 21 Oct 2026
- Limit: reliability and support
- A January 2026 Trustpilot reviewer reports a months-long synchronization problem and no replies through chat or email for over a month. · trustpilot.com, 21 Oct 2026
Where Juphy stands on Freedom251
- Social Customer Service Software#17 of 34