No. 10of 33 ·WhatsApp Customer Service Software

WBIZ

Web · API

Freedom report

Two barsScore 6.3

Free tierA free tier is on its own pricing page
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

WBIZ is ranked #10 of 33 in WhatsApp customer service software on Freedom251. It runs on API, Web. There is a free plan.

WBIZ plans and pricing

All plans

Free Free No expiry · shared inbox · contacts · templates · no card to start wbiz.in · 9 Oct 2026

Compared on WhatsApp customer service software

Free plan: Yes
Shared inbox: Yes
Conversation routing: skill_based
Team collaboration: Yes
WhatsApp templates: Yes

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The record

Product: WBIZ combines a WhatsApp shared inbox, automations, an AI agent, campaigns, native calling and a developer API in one workspace on Meta’s official WhatsApp Cloud API.
Inbox: The shared inbox supports automatic chat assignment, conversation deadlines, private notes, quick replies, roles and an audit log.
AI agent: The Meta-hosted WhatsApp AI agent can use FAQs, files and a website as knowledge sources and hand a conversation to a human.
Campaigns: Broadcast campaigns use approved templates, audience segments, delivery analytics and reply-aware follow-up drips.
Automation: The no-code automation builder supports triggers, conditional branches, human handoff and calls to a customer's own API.
Developer API: WBIZ provides a REST API for messages, contacts and campaigns, with scoped keys, an in-app playground and signed webhooks; rate limits vary by plan.
Platform fees: WBIZ says it charges a flat platform fee and adds no markup to Meta conversation fees, which Meta bills separately.
Integrations: The maker documents connections to Meta’s WhatsApp Cloud API and Razorpay billing, and says automations can call a customer’s own API.
Security: WBIZ says it enforces workspace isolation server-side, encrypts secrets at rest, uses HMAC-signed webhooks and keeps an audit log on by default.
Privacy: WBIZ’s privacy policy says it does not sell personal information and supports access, correction, export and deletion requests.
Support: The maker lists [email protected] and says support replies within 24 hours, usually faster.
Audience: WBIZ describes its target customers as Indian businesses and global teams selling into India, including shared-phone teams, agencies, D2C brands and SaaS teams.
Headquarters: Ahmedabad, India
Price from: Free

Where it ranks on Freedom251

Best WhatsApp Customer Service Software in 2026#10 of 33

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Sources

wbiz.in· checked 9 Oct 2026
wbiz.in/product/api/· checked 9 Oct 2026
wbiz.in/pricing/· checked 9 Oct 2026
wbiz.in/%20about/· checked 9 Oct 2026
wbiz.in/security/· checked 9 Oct 2026
wbiz.in/privacy/· checked 9 Oct 2026
wbiz.in/about/· checked 9 Oct 2026