WA Desk is a WhatsApp-first helpdesk that turns customer conversations into tickets for teams to manage in a shared inbox. Agents use individual logins to assign conversations, add internal notes and tags, and see when another agent is handling a conversation. Tickets have open, pending, resolved, and closed statuses, with live SLA timers, overdue alerts, and bulk updates. The inbox also supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS through Twilio or another provider. WA Desk says it uses Meta’s official WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status. No-code automations include keyword triggers, chatbot flows, quick-reply menus, welcome and after-hours replies, and handoff to an agent. Native iOS and Android apps support ticket replies and management, while analytics cover response and resolution times, agent performance, CSAT surveys, ticket trends, and exportable reports. Starter costs ₹1,499/mo; Growth costs ₹3,499/mo. A free personalized demo is available, but there is no self-serve free trial.
Who it is for
WA Desk suits teams handling customer support over WhatsApp, including teams in ecommerce, healthcare, finance, real estate, education, and travel. It may also suit teams that want to manage email, Telegram, or SMS alongside WhatsApp.
What is good
- Shared inbox includes assignment, notes, tags, and collision detection.
- Ticket statuses include live SLA timers and overdue alerts.
- No-code automation supports chatbot flows and agent handoff.
- Native apps are available for iOS and Android.
- Analytics include CSAT surveys and exportable reports.
What to know first
- No self-serve free trial; demo is personalized.
- Starter includes 3 agent seats and 1 WhatsApp number.
- Growth costs ₹3,499/mo.
- Enterprise pricing is tailored and not listed.
Verdict
WA Desk combines shared ticket management, automation, and several messaging channels for support teams. Review the plan limits and the need for a personalized demo before choosing it.
Get started with WA Desk
- Visit https://www.wadesk.co/.
- Request a free personalized demo through the site’s contact options.
- Choose Starter, Growth, or tailored Enterprise pricing.
- Use the web app or native iOS and Android apps.
- Connect WhatsApp Business and any supported email, Telegram, or SMS channels.
Limits to know first
Starter includes 3 agent seats, 1 WhatsApp number, 50 canned responses, and 5 automation rules. Growth includes 10 seats and 3 WhatsApp numbers, with unlimited canned responses and automation rules; Enterprise has tailored pricing.
Questions about WA Desk
How much does WA Desk cost?
Starter is ₹1,499/mo and Growth is ₹3,499/mo, both billed monthly. Enterprise pricing is tailored to the team.
Is there a free plan or trial?
WA Desk is offered free to HRStop users. It does not offer a self-serve free trial, but provides a free personalized demo.
Which platforms does WA Desk support?
WA Desk is available on web, Android, and iOS.
Which channels can the inbox handle?
It supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS through Twilio or another provider.
What does the Starter plan include?
Starter includes 3 agent seats, 1 WhatsApp number, 50 canned responses, and 5 automation rules.
Where is WA Desk based?
WA Desk is based in Noida, Uttar Pradesh, India.
WA Desk plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- skill_based
- Included agent seats
- 3 agents
- Included WhatsApp numbers
- 1 numbers
- Team collaboration
- Yes
- WhatsApp templates
- Yes
