Freedom251 › WhatsApp Customer Service Software
WA Desk
What WA Desk is
WA Desk is a WhatsApp-first helpdesk that turns customer conversations into tickets for teams to manage in a shared inbox. Agents use individual logins to assign conversations, add internal notes and tags, and see when another agent is handling a conversation. Tickets have open, pending, resolved, and closed statuses, with live SLA timers, overdue alerts, and bulk updates. The inbox also supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS through Twilio or another provider. WA Desk says it uses Meta’s official WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status. No-code automations include keyword triggers, chatbot flows, quick-reply menus, welcome and after-hours replies, and handoff to an agent. Native iOS and Android apps support ticket replies and management, while analytics cover response and resolution times, agent performance, CSAT surveys, ticket trends, and exportable reports. Starter costs ₹1,499/mo; Growth costs ₹3,499/mo. A free personalized demo is available, but there is no self-serve free trial.
Who it suits
WA Desk suits teams handling customer support over WhatsApp, including teams in ecommerce, healthcare, finance, real estate, education, and travel. It may also suit teams that want to manage email, Telegram, or SMS alongside WhatsApp.
What it does well
- Shared inbox includes assignment, notes, tags, and collision detection.
- Ticket statuses include live SLA timers and overdue alerts.
- No-code automation supports chatbot flows and agent handoff.
- Native apps are available for iOS and Android.
- Analytics include CSAT surveys and exportable reports.
What to know first
- No self-serve free trial; demo is personalized.
- Starter includes 3 agent seats and 1 WhatsApp number.
- Growth costs ₹3,499/mo.
- Enterprise pricing is tailored and not listed.
Limits
Starter includes 3 agent seats, 1 WhatsApp number, 50 canned responses, and 5 automation rules. Growth includes 10 seats and 3 WhatsApp numbers, with unlimited canned responses and automation rules; Enterprise has tailored pricing.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | billed monthly · 3 agent seats · 1 WhatsApp number · 50 canned responses · 5 automation rules | ₹1,499 a month |
| Growth | billed monthly · 10 agent seats · 3 WhatsApp numbers · unlimited canned responses · unlimited automation rules | ₹3,499 a month |
| Enterprise | tailored to your team · Unlimited seats and numbers · SSO/SAML · custom integrations · on-premise/private cloud | On request |
As wadesk.co lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://www.wadesk.co/.
- Request a free personalized demo through the site’s contact options.
- Choose Starter, Growth, or tailored Enterprise pricing.
- Use the web app or native iOS and Android apps.
- Connect WhatsApp Business and any supported email, Telegram, or SMS channels.
Verdict
WA Desk combines shared ticket management, automation, and several messaging channels for support teams. Review the plan limits and the need for a personalized demo before choosing it.
Questions
How much does WA Desk cost?
Starter is ₹1,499/mo and Growth is ₹3,499/mo, both billed monthly. Enterprise pricing is tailored to the team.
Is there a free plan or trial?
WA Desk is offered free to HRStop users. It does not offer a self-serve free trial, but provides a free personalized demo.
Which platforms does WA Desk support?
WA Desk is available on web, Android, and iOS.
Which channels can the inbox handle?
It supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS through Twilio or another provider.
What does the Starter plan include?
Starter includes 3 agent seats, 1 WhatsApp number, 50 canned responses, and 5 automation rules.
Where is WA Desk based?
WA Desk is based in Noida, Uttar Pradesh, India.
Facts from WA Desk's own pages
- Analytics
- Analytics include first-response and resolution times, agent performance, CSAT surveys, ticket trends, and exportable reports. · wadesk.co, 5 Oct 2026
- Automation
- Its no-code automations support keyword triggers, multi-step chatbot flows, quick-reply menus, welcome messages, after-hours replies, and handoff to an agent. · wadesk.co, 5 Oct 2026
- Channels
- The unified inbox supports WhatsApp Business, email or Gmail, Telegram, and two-way SMS via Twilio or another provider. · wadesk.co, 5 Oct 2026
- Compliance
- The security page displays ISO 27001, ISO 27701, ISO 27018, and AICPA SOC compliance badges. · wadesk.co, 5 Oct 2026
- Free access
- The site offers WA Desk free to HRStop users; its pricing FAQ says it does not offer a self-serve free trial and instead provides a free personalized demo. · wadesk.co, 5 Oct 2026
- Headquarters
- Noida, Uttar Pradesh, India · wadesk.co, 28 Sept 2026
- Mobile apps
- Native iOS and Android apps support replying, assigning, tagging, and closing tickets, internal notes, canned replies, and push alerts. · wadesk.co, 5 Oct 2026
- Product
- WA Desk is a WhatsApp-first customer-support helpdesk that turns conversations into tickets for teams to manage together. · wadesk.co, 5 Oct 2026
- Security
- The security statement says data is encrypted in transit with TLS/SSL and at rest, with encrypted backups, role-based permissions, and hosting on AWS and Azure. · wadesk.co, 5 Oct 2026
- Shared inbox
- Agents use individual logins to manage conversations in a shared inbox with assignment, internal notes, tags, and collision detection. · wadesk.co, 5 Oct 2026
- Support
- The site lists sales, support, and demo contact options, and Growth includes priority support. · wadesk.co, 5 Oct 2026
- Target teams
- The maker describes WA Desk as built for teams handling customer support over WhatsApp and lists industries including ecommerce, healthcare, finance, real estate, education, and travel. · wadesk.co, 5 Oct 2026
- Ticket management
- Tickets have open, pending, resolved, and closed statuses, live SLA timers, overdue alerts, and bulk status updates. · wadesk.co, 5 Oct 2026
- WhatsApp API
- WA Desk says it uses the official Meta WhatsApp Business API and supports media, voice notes, location, templates, read receipts, and delivery status. · wadesk.co, 5 Oct 2026
Where WA Desk stands on Freedom251
- WhatsApp Customer Service Software#10 of 34