Callbell is a customer conversation service with a shared inbox for teams managing chats. Its Multiagent Chat plan includes chat management, Facebook Messenger, and a mobile app. Instagram Direct is available as an add-on, and WhatsApp is available using consumable credits. Teams can collaborate in the shared inbox, and conversation routing is based on rules. Multiagent Chat Plus includes everything in Multiagent Chat, along with dedicated support, advanced statistics, API and integrations, and a verified WhatsApp request. The Enterprise plan is described for 50 or more agents and includes a ChatGPT integration and SAML/SSO authentication. Callbell also offers a free chat widget after the chat-management trial. The Free plan is free, while the 7-day trial provides a way to try the service. Multiagent Chat costs 15.00 USD per month, billed monthly; Multiagent Chat Plus costs 20.00 USD per month, billed monthly. The listed starting rate is $15 per user per month. Callbell is available on Android, iOS, and the web. The company was founded in 2019 and is headquartered in Paris, France.
Who it is for
Callbell suits teams that handle customer conversations through a shared inbox and need rule-based routing. Teams choosing between plans can weigh the included messaging options, support and statistics, integrations, and Enterprise features for 50 or more agents.
What is good
- Shared inbox supports team collaboration.
- Conversation routing uses rules.
- Multiagent Chat includes Facebook Messenger and a mobile app.
- Multiagent Chat Plus adds advanced statistics, API, and integrations.
- Available on Android, iOS, and the web.
What to know first
- Instagram Direct is an add-on.
- WhatsApp uses consumable credits.
- Enterprise is described for teams with 50 or more agents.
- The free chat widget is offered after the chat-management trial.
Verdict
Choose Callbell if your team wants shared inbox chat management with rule-based routing and mobile access. Multiagent Chat starts at 15.00 USD per month, billed monthly, and Multiagent Chat Plus adds support, statistics, API, and integrations. Teams needing Instagram Direct should account for its add-on status, while WhatsApp use involves consumable credits.
Get started with Callbell
- Visit https://www.callbell.eu/.
- Start the 7-day trial of chat management.
- After the chat-management trial, use the free chat widget if that meets your needs.
- Choose Multiagent Chat at 15.00 USD per month, billed monthly, or Multiagent Chat Plus at 20.00 USD per month, billed monthly.
- Access Callbell on Android, iOS, or the web.
What the free plan stops at
The free offer is a chat widget available after the chat-management trial. Multiagent Chat costs 15.00 USD per month, billed monthly; Instagram Direct is an add-on and WhatsApp uses consumable credits.
Questions about Callbell
Does Callbell have a free plan?
Yes. Its Free plan is free and provides a free chat widget after the chat-management trial.
How much does Callbell cost?
Multiagent Chat costs 15.00 USD per month, billed monthly. Multiagent Chat Plus costs 20.00 USD per month, billed monthly, and the listed starting rate is $15 per user per month.
Is there a trial?
Yes. Callbell offers a 7-day trial.
Which platforms does Callbell support?
Callbell is available on Android, iOS, and the web.
How does Callbell handle messaging channels?
Multiagent Chat includes Facebook Messenger. Instagram Direct is available as an add-on, and WhatsApp is available with consumable credits.
What does Multiagent Chat Plus add?
It includes everything in Multiagent Chat, plus dedicated support, advanced statistics, API and integrations, and a verified WhatsApp request.
Callbell plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- Yes
- Paid from
- $15/user/mo
- Shared inbox
- Yes
- Conversation routing
- rules
- Team collaboration
- Yes
- WhatsApp templates
- Yes
