Deskwoot brings a customer support inbox, AI assistance, help center and automation tools into one platform. Its shared inbox handles live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages and a REST API channel. The Fynn AI bot can use help center content, website pages, PDFs and FAQs to answer customer questions, then hand conversations to human agents. AI Copilot can suggest replies, summarize conversations, translate and improve drafts; monthly conversation allowances vary by plan. The product also lists automation rules, macros, proactive chat triggers, auto-assignment and SLA policies, with availability depending on plan. Integrations include Shopify, Stripe, Zapier, WordPress, WooCommerce, Slack and EasyPost. Shopify, WooCommerce and Stripe details such as orders, payments and refunds can appear alongside conversations. Deskwoot says customer data is hosted in the EU and describes encryption in transit and at rest. Hacker is free forever; paid plans start at 3.20 USD per month when billed annually, with a 7-day trial. The free iPhone app supports push notifications and the shared inbox.
Who it is for
Deskwoot suits solo founders, teams needing a help center and AI bot, and larger or multilingual support teams. Enterprise is aimed at teams with compliance, SLA or API needs.
What is good
- Shared inbox supports eight listed channels.
- AI bot can hand conversations to human agents.
- Copilot can translate and summarize conversations.
- Free iPhone app supports push notifications.
- Paid plans have a 7-day trial.
What to know first
- Android is not yet supported.
- Copilot conversation allowances vary by plan.
- WhatsApp and SMS carrier fees pass through at cost.
Verdict
Deskwoot brings multichannel support, AI assistance and automation together, with plan-specific limits and capabilities. Consider the missing Android app and pass-through carrier fees when choosing it.
Get started with Deskwoot
- Visit Deskwoot's website.
- Choose Hacker for the free plan or a paid plan for additional allowances and features.
- Start a paid plan with its 7-day free trial, if applicable.
- Connect conversations through the shared inbox channels your team uses.
- Use the iPhone app for shared inbox access and push notifications, if needed.
What the free plan stops at
Hacker includes 100 conversations per month, 1 agent seat, 1 inbox, 30-day data retention, and 10 AI Copilot conversations per month. Startup is billed annually at $3.20/user/mo, or $4 if paid monthly, and includes 1,000 conversations per month and 50 Copilot conversations per month.
Questions about Deskwoot
Does Deskwoot have a free plan?
Yes. Hacker is free forever and includes 100 conversations per month, 1 agent seat, 1 inbox, 30-day data retention, and 10 AI Copilot conversations per month.
How much do paid plans cost?
Startup is $3.20/user/mo when billed annually, or $4 if paid monthly. Business is $6.40/user/mo billed annually, or $8 if paid monthly; Enterprise is $9.60/user/mo billed annually, or $12 if paid monthly.
Is there a free trial?
Paid plans include a 7-day free trial.
Which platforms are supported?
Deskwoot lists API, iOS, and web platforms. Its free iPhone app is available for every plan; Android is not yet supported.
What channels can the shared inbox handle?
It supports live chat, email, WhatsApp, Telegram, LINE, SMS, X direct messages, and a REST API channel.
Does Deskwoot train AI on customer conversations?
The company says it does not train AI models on customer conversations, contacts, or attachments.
Deskwoot plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- Yes
- Paid from
- $3.20/user/mo
- Shared inbox
- Yes
- Conversation routing
- round_robin
- Conversation retention
- 180 days
- Team collaboration
- Yes
- WhatsApp templates
- Yes
