ManyContacts brings a company’s WhatsApp conversations into a shared inbox for its team and AI agents. The inbox also supports WhatsApp Business, the WhatsApp API, Instagram, Messenger, and email, while a web widget can capture conversations from a company site. Team members can assign conversations, add internal notes and mentions, and manage roles and permissions. AI agents can qualify, respond to, and route conversations, with rules controlling automation and handoff to people. A visual no-code editor supports workflows with messages, reminders, assignments, tags, notes, conditions, waits, and branches. Listed integrations include HubSpot, Pipedrive, Holded, Odoo, Aircall, and Zadarma, plus Zapier, Pabbly Connect, and Make. The plan includes an API and webhooks. ManyContacts says it is an official Meta Business Partner for WhatsApp and supports both the WhatsApp Business app and official API. Its single plan costs 49.00 EUR per month and includes three users. Additional users cost €18 per month each, and email costs €10 per mailbox. Each conversation assigned to AI uses one credit. A 7-day free trial is available without a credit card; there is no free plan.
Who it is for
ManyContacts may suit businesses and teams managing customer conversations across messaging, social, and email channels. The listed solutions include sales, education, healthcare, professional services, and commerce.
What is good
- Shared inbox supports several messaging and email channels
- AI agents can qualify and route conversations
- Visual editor supports no-code workflows
- Includes API and webhooks
What to know first
- No free plan is listed
- Plan includes three users
- Additional users cost €18 per month each
- AI-assigned conversations use one credit each
Verdict
ManyContacts combines a multichannel team inbox with AI agents and configurable workflows. Check the included seats and extra charges for users, email mailboxes, and AI-assigned conversations before selecting the plan.
ManyContacts plans and pricing
All plansCompared on WhatsApp marketing software
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 3 agents
- Team collaboration
- Yes
- WhatsApp templates
- Yes
