marv.Inbox is a shared team inbox for customer-initiated WhatsApp and Messenger conversations. Each conversation has one owner and one clock, while teammates can assign, comment on, tag, and hand off conversations with the full thread attached. The service tracks ownership, overdue conversations, workload, and response pressure; SLA policies and alerts are available on Growth. AI-assisted replies, smart routing, and workflow automation tools support team workflows. WhatsApp and Messenger are live, while Instagram and Telegram are listed as coming soon. Listed integrations include CRM, commerce, calendar, file-storage, and productivity services; the marv.Inbox team enables connectors per workspace according to plan. The production REST API uses OAuth2 and supports signed webhooks. Starter costs 58.00 USD per month for five agent seats, and a 10-day trial is available; there is no free plan. The product is described for teams of 2 to 50 people across support, sales, and operations. New workspaces are currently onboarded by invitation.
Who it is for
It suits teams of 2 to 50 people handling support, sales, or operations conversations together on WhatsApp and Messenger. Teams needing shared ownership, routing, and workload tracking may find its workflow features relevant.
What is good
- Assign, comment on, tag, and hand off conversations.
- Tracks overdue conversations, workload, and response pressure.
- OAuth2 REST API supports signed webhooks.
- Credentials encrypted at rest with AES-256-GCM, per maker.
What to know first
- No free plan; Starter is 58.00 USD per month.
- Instagram and Telegram are coming soon.
- No security certification, SOC 2, or ISO 27001 certification.
- No HIPAA Business Associate Agreement or published third-party audit.
Verdict
marv.Inbox combines shared conversation handling with routing, workload tracking, and an API. Consider its paid entry plan, current channel availability, and stated security and compliance limits when assessing fit.
marv.Inbox plans and pricing
All plansCompared on WhatsApp customer service software
- Free plan
- No
- Shared inbox
- Yes
- Conversation routing
- rules
- Included agent seats
- 5 agents
- Conversation retention
- 90 days
- Team collaboration
- Yes
- WhatsApp templates
- Yes
