Best Help Desk Software in 2026
Updated
101 help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
101ranked
5free plans on this page
$7.20/molowest paid tier
7 Oct 2026last checked
5 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 26 | Creatio ServiceAPI | One bar | — | — | 0 of 6 | $15/mo | 6.3 |
| 27 | Teamwork DeskAPI | One bar | — | — | 0 of 6 | $9.50/mo | 6.3 |
| 28 | HiverAPI | One bar | — | — | 0 of 6 | $25/mo | 6.3 |
| 29 | Open HelpdeskAPI | Two bars | — | 0 of 6 | $15/mo | 6.3 | |
| 30 | SherpaDeskAPI | Two bars | — | 0 of 6 | $45/mo | 6.3 | |
| 31 | SympoqAPI | Two bars | — | 0 of 6 | €49/mo | 6.3 | |
| 32 | SugesterWeb · Android · iPhone · Self-hosted · API | Three bars | — | 3 of 6 | $12/mo | 6.3 | |
| 33 | FrontAPI | One bar | — | — | 0 of 6 | $25/mo | 6.2 |
| 34 | HappyFox Help DeskAPI | One bar | — | — | 0 of 6 | $24/mo | 6.2 |
| 35 | Request TrackerAPI | One bar | — | — | 0 of 6 | — | 6.2 |
| 36 | Jitbit HelpdeskWeb · Windows · Linux · Android · iPhone · Self-hosted · API | Two bars | — | — | 5 of 6 | $24/mo | 6.2 |
| 37 | GladlyWeb · API | One bar | — | — | 1 of 6 | — | 6.2 |
| 38 | Andrea HelpdeskAPI | Two bars | — | 0 of 6 | Free | 6.2 | |
| 39 | DeskproAPI | One bar | — | — | 0 of 6 | $39/mo | 6.1 |
| 40 | Comm100 Contact CenterWeb · Windows · Mac · Android · iPhone · Self-hosted · API | Two bars | — | — | 5 of 6 | $27/mo | 6.1 |
| 41 | HelpDeskAPI | One bar | — | — | 0 of 6 | $19/mo | 6.0 |
| 42 | BoldDeskAPI | One bar | — | — | 0 of 6 | $99/mo | 6.0 |
| 43 | Frappe HelpdeskAPI | One bar | — | — | 0 of 6 | — | 6.0 |
| 44 | GorgiasAPI | One bar | — | — | 0 of 6 | — | 5.9 |
| 45 | eDeskAPI | One bar | — | — | 0 of 6 | $39/mo | 5.9 |
| 46 | Re:amazeWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | $29/mo | 5.9 |
| 47 | Faveo HelpdeskAPI | One bar | — | — | 0 of 6 | $7.20/mo | 5.9 |
| 48 | CerbAPI | One bar | — | — | 0 of 6 | — | 5.9 |
| 49 | Pega Customer ServiceAPI | No signal | — | — | 0 of 6 | — | 5.8 |
| 50 | HelpshiftAPI | One bar | — | — | 0 of 6 | — | 5.7 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Shared inbox | SLA management |
|---|---|---|---|---|---|---|---|---|
| 26 | Creatio Service | 6.3 | No | $15/mo | No | $15/user/mo | — | Yes |
| 27 | Teamwork Desk | 6.3 | No | $9.50/mo | No | $9.50/user/mo | Yes | Yes |
| 28 | Hiver | 6.3 | No | $25/mo | Yes | $25/user/mo | Yes | Yes |
| 29 | Open Helpdesk | 6.3 | Free plan | $15/mo | Yes | — | — | Yes |
| 30 | SherpaDesk | 6.3 | Free plan | $45/mo | Yes | $40/user/mo | Yes | Yes |
| 31 | Sympoq | 6.3 | Free plan | €49/mo | Yes | — | Yes | Yes |
| 32 | Sugester | 6.3 | Free plan | $12/mo | Yes | $12/user/mo | — | — |
| 33 | Front | 6.2 | No | $25/mo | No | $25/user/mo | Yes | Yes |
| 34 | HappyFox Help Desk | 6.2 | No | $24/mo | No | $24/user/mo | Yes | Yes |
| 35 | Request Tracker | 6.2 | No | — | Yes | — | — | Yes |
| 36 | Jitbit Helpdesk | 6.2 | No | $24/mo | No | $24.92/user/mo | — | Yes |
| 37 | Gladly | 6.2 | No | — | — | — | Yes | Yes |
| 38 | Andrea Helpdesk | 6.2 | Free plan | Free | Yes | — | Yes | Yes |
| 39 | Deskpro | 6.1 | No | $39/mo | No | — | Yes | Yes |
| 40 | Comm100 Contact Center | 6.1 | No | $27/mo | No | — | — | — |
| 41 | HelpDesk | 6.0 | No | $19/mo | No | $19/user/mo | Yes | Yes |
| 42 | BoldDesk | 6.0 | No | $99/mo | No | $20/user/mo | Yes | Yes |
| 43 | Frappe Helpdesk | 6.0 | No | — | Yes | — | Yes | Yes |
| 44 | Gorgias | 5.9 | No | — | No | — | Yes | Yes |
| 45 | eDesk | 5.9 | No | $39/mo | No | $39/user/mo | Yes | Yes |
| 46 | Re:amaze | 5.9 | No | $29/mo | No | — | — | — |
| 47 | Faveo Helpdesk | 5.9 | No | $7.20/mo | Yes | $7.20/user/mo | Yes | Yes |
| 48 | Cerb | 5.9 | No | — | Yes | $40/user/mo | Yes | Yes |
| 49 | Pega Customer Service | 5.8 | No | — | — | — | — | — |
| 50 | Helpshift | 5.7 | No | — | No | — | Yes | Yes |
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