Freedom251 › Help desk software
SupportCandy
What SupportCandy is
SupportCandy is a self-hosted customer-support and ticketing plugin for WordPress, available through web, API, and self-hosted deployment. It combines a shared inbox, SLA management, help center, customer portal, ticket automation, and API access. Ticket tools include private agent notes, customizable fields, filters, email notifications, and REST API support. Its AI chatbot uses knowledge-base data to answer questions and can create a ticket when it cannot resolve one. An AI assistant summarizes tickets, drafts replies, and polishes agent responses. Premium extensions add workflows, automatic assignment, service-level agreements, scheduled tickets, and automatic closure. Integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email-marketing tools. The maker says the self-hosted product has no restrictions on agent or ticket counts and stores data in the WordPress database. Plans include Free, Personal at $79 a year, Professional at $149 a year, and Agency at $299 a year. The maker also advertises a 14-day money-back guarantee but no trial.
Who it suits
SupportCandy suits customer-support teams using WordPress across B2C or B2B organizations, including e-commerce, education, healthcare, services, and software. It is intended for teams needing ticketing, self-service, automation, and integrations.
What it does well
- Self-hosted WordPress deployment
- No stated agent or ticket-count restrictions
- AI chatbot and assistant tools
- REST API and listed integrations
- Free plan available
What to know first
- No trial offered
- Premium add-ons sold only as a bundle
- Paid support applies to valid licenses
- Self-hosted WordPress database storage required
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Personal | Billed yearly, until cancelled · 1 site | $79 a year |
| Professional | Billed yearly, until cancelled · 5 sites | $149 a year |
| Agency | Billed yearly, until cancelled · 20 sites | $299 a year |
| Personal (lifetime) | 1 site · Lifetime plugin updates and priority support · All extensions and integrations included | $124.50, paid once |
| Agency (yearly) | Billed yearly, until cancelled · 20 sites · 1 year plugin updates · 1 year priority support · All extensions and integrations included | $149.50 a year |
| Professional (lifetime) | 5 sites · Lifetime plugin updates and priority support · All extensions and integrations included | $249.50, paid once |
| Personal (yearly) | Billed yearly, until cancelled · 1 site · 1 year plugin updates · 1 year priority support · All extensions and integrations included | $39.50 a year |
| Agency (lifetime) | 20 sites · Lifetime plugin updates and priority support · All extensions and integrations included | $499.50, paid once |
The first 8 of 9 plans, as supportcandy.net lists them, read 20 Sept 2026. The maker's own page has the final word. Every plan
Verdict
SupportCandy combines WordPress ticketing with self-hosted data storage, automation, AI assistance, and numerous integrations. Its free option and paid site-based bundles provide a starting point, while the add-on bundle rule matters for teams selecting extensions.
Facts from SupportCandy's own pages
- AI assistant
- The AI assistant can summarize tickets, draft replies, and polish agent responses. · wordpress.org, 10 Oct 2026
- AI chatbot
- Its AI chatbot answers questions using trained knowledge-base data and can create a support ticket when it cannot resolve a query. · supportcandy.net, 10 Oct 2026
- API access
- Yes · supportcandy.net, 20 Sept 2026
- Automation
- Premium extensions include workflows, automatic agent assignment, service-level agreements, scheduled tickets, and automatic ticket closure. · supportcandy.net, 10 Oct 2026
- Customer portal
- Yes · supportcandy.net, 20 Sept 2026
- Free plan
- Yes · supportcandy.net, 20 Sept 2026
- Help center
- Yes · supportcandy.net, 20 Sept 2026
- Hosting and limits
- The maker says the self-hosted product places no restrictions on the number of agents or tickets and stores data in the site's WordPress database. · supportcandy.net, 10 Oct 2026
- Integrations
- Listed integrations include WooCommerce, Slack, Gravity Forms, Easy Digital Downloads, knowledge-base and FAQ plugins, LMS plugins, and email marketing tools. · supportcandy.net, 10 Oct 2026
- Intended users
- The maker describes SupportCandy as suitable for customer-support teams across B2C and B2B industries, including e-commerce, education, healthcare, services, and software. · supportcandy.net, 10 Oct 2026
- Notable limit
- The maker says premium add-ons cannot be purchased separately and are offered as a bundle. · supportcandy.net, 10 Oct 2026
- Product
- SupportCandy is a self-hosted customer support and ticketing plugin for WordPress. · supportcandy.net, 10 Oct 2026
- Security and privacy
- The plugin listing says it supports GDPR data retention and deletion, and its Private Credentials extension provides encrypted storage with permission controls. · wordpress.org, 10 Oct 2026
- Shared inbox
- Yes · supportcandy.net, 20 Sept 2026
- SLA management
- Yes · supportcandy.net, 20 Sept 2026
- Support
- The maker says premium add-on support is available for valid licenses, and its site lists support hours as Monday to Friday, 9:00 AM to 6:00 PM IST. · supportcandy.net, 10 Oct 2026
- Ticket automation
- Yes · supportcandy.net, 20 Sept 2026
- Ticketing
- The plugin provides ticket management, private agent notes, customizable fields, filters, email notifications, and REST API support. · wordpress.org, 10 Oct 2026
- Trial and refund
- The maker says it does not offer a trial and advertises a 14-day money-back guarantee. · supportcandy.net, 10 Oct 2026
Where SupportCandy stands on Freedom251
- Help desk software#29 of 101