Escalated

Free plan APISelf-hostedWeb

What Escalated is

Escalated is an open-source help desk that runs inside your application with a shared interface powered by Inertia.js. Tickets, conversations, and attachments remain in your database, while the system uses your application’s models and deployment pipeline. Ticket tools include threaded conversations, internal notes, history, custom statuses, priorities, assignments, tags, SLA tracking, and escalation rules. Email notifications and webhooks use native framework systems. Escalated lists adapters for Laravel, Ruby on Rails, Django, Symfony, Phoenix, Go, AdonisJS, Filament, and WordPress. Documentation covers macros, bulk actions, custom ticket actions, collaboration, keyboard shortcuts, event workflows, time-based automation, and scheduling. It also lists a REST API, mobile SDKs, management commands, data import, and import adapters for Zendesk, Freshdesk, Help Scout, and Intercom. The free self-hosted plan has no limits. Cloud operation is marked as coming soon.

Who it suits

Escalated suits teams wanting an open-source help desk embedded in their own application and deployment process. It is useful for organizations needing framework adapters, customizable ticket workflows, APIs, and self-hosted data.

What it does well

Open-source plan has no limits
Keeps tickets in your database
Supports SLA tracking and escalation rules
Offers framework adapters
Includes REST API and import tools

What to know first

Cloud offering is still coming soon
Self-hosted deployment is required now
Uses application-specific framework integration

Plans

Plan	Billed and limits	Price
Escalated	Open source · self-hosted · no limits	Free

As escalated.dev lists them, read 11 Oct 2026. The maker's own page has the final word.

Verdict

Escalated provides help desk features inside an existing application, with self-hosted data and framework-native integrations. Its broad workflow, API, and import tooling is available free, while cloud modes remain forthcoming.

Facts from Escalated's own pages

Agent tools: The documentation lists macros, bulk actions, custom ticket actions, collaboration, and keyboard shortcuts. · escalated.dev, 11 Oct 2026
API access: Yes · escalated.dev, 19 Sept 2026
API and data: The documentation lists a REST API, mobile SDKs, management commands, and data import. · escalated.dev, 11 Oct 2026
Automation: The documentation lists event workflows, time-based automations, and scheduling. · escalated.dev, 11 Oct 2026
Cloud availability: The homepage labels Escalated to the Cloud as coming soon and describes self-hosted, synced, and fully cloud operating modes. · escalated.dev, 11 Oct 2026
Cloud modes: In synced mode, the application remains the source of truth; in fully cloud mode, Cloud becomes the system of record and manages email delivery and domain configuration. · escalated.dev, 11 Oct 2026
Customer portal: Yes · escalated.dev, 19 Sept 2026
Data and deployment: Tickets, conversations, and attachments live in your own database, and Escalated uses your application’s models, database, and deployment pipeline. · escalated.dev, 11 Oct 2026
Framework support: The site lists native adapters for frameworks including Laravel, Ruby on Rails, Django, Symfony, Phoenix, Go, AdonisJS, Filament, and WordPress. · escalated.dev, 11 Oct 2026
Free plan: Yes · escalated.dev, 19 Sept 2026
Imports: The importing guide lists adapter plugins for Zendesk, Freshdesk, Help Scout, and Intercom. · escalated.dev, 11 Oct 2026
Maker: The homepage identifies Matt Gros as the creator of Escalated. · escalated.dev, 11 Oct 2026
Notifications: Email notifications and webhook integrations use the framework’s native systems. · escalated.dev, 11 Oct 2026
Security: The October 8, 2026 Laravel release notes say attachments are private by default and use expiring signed download links that check ticket access. · escalated.dev, 11 Oct 2026
SLA management: Yes · escalated.dev, 19 Sept 2026
Ticket automation: Yes · escalated.dev, 19 Sept 2026
Ticket features: It includes threaded conversations, internal notes, ticket history, custom statuses, priorities, assignment, tags, SLA tracking, and escalation rules. · escalated.dev, 11 Oct 2026
What it does: Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js. · escalated.dev, 11 Oct 2026

Where Escalated stands on Freedom251

Help desk software#30 of 101