Side by side
Escalated vs Helpy
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Escalated provides help desk features inside an existing application, with self-hosted data and framework-native integrations. Its broad workflow, API, and import tooling is available free, while cloud modes remain forthcoming.
Visit Escalated Free plan APISelf-hostedWeb
Helpy brings ticketing, customer self-service, live chat, and data-handling controls into one support platform. Review hosting requirements and plan details, particularly if you need self-hosting or a cloud option.
Visit HelpyThe facts
| Escalated | Helpy | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API, Self-hosted, Web |
| Lowest paid plan | Free or on request | Self Hosted: $40 per seat a month |
| Plans published | 1 | 6 |
| Maker | Not published | Not published |
| Website | escalated.dev | helpy.io |
| On help desk software | #30 of 101 | #26 of 101 |
Escalated: what it does well
- Open-source plan has no limits
- Keeps tickets in your database
- Supports SLA tracking and escalation rules
- Offers framework adapters
- Includes REST API and import tools
What to know first
- Cloud offering is still coming soon
- Self-hosted deployment is required now
- Uses application-specific framework integration
Helpy: what it does well
- Includes ticket automation and SLA management
- Supports data masking and deletion requests
- Offers REST API and webhooks
- Cloud trial lasts 14 days
What to know first
- Self-hosted plan requires an annual contract
- Self-hosted guide specifies Ubuntu 18.04 and at least 2 GB RAM
- Cloud plans are cloud hosted only
Alternatives to Escalated Alternatives to Helpy The whole list