Freedom251 › Customer Support Software
Frappe Helpdesk
What Frappe Helpdesk is
Frappe Helpdesk is a helpdesk product with a shared inbox, SLA management, ticket automation, help center and customer portal. It also provides API access, with API listed as its platform. The pricing model is freemium, including a free plan and a 14-day trial. Self-host has unlimited tickets, agents and customers, with no price listed. Sites costs $5 a month; Servers — first tier costs $20 a month; Servers — second tier costs $60 a month. Each listed paid tier includes unlimited tickets, agents and customers. Frappe Helpdesk was founded in 2008, and its maker is headquartered in Mumbai, Maharashtra, India. The product covers shared support work, service-level handling, automated tickets and customer self-service. Teams can select self-hosting or hosted tiers according to their deployment needs, while API access supports connecting other systems. The website is frappe.io/helpdesk.
Who it suits
It suits support teams needing shared inbox work, SLA tracking, automation, a help center and customer portal. API users and teams choosing between self-hosting and hosted tiers may also find it relevant.
What it does well
- Shared inbox for support work
- SLA management included
- Ticket automation available
- Customer portal and help center
- Unlimited quantities on listed tiers
What to know first
- API is the only listed platform
- Hosted tiers have monthly costs
- 14-day trial only
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Self-host | Unlimited tickets · Unlimited agents · Unlimited customers | On request |
| Sites | onwards /mo · Unlimited tickets · Unlimited agents · Unlimited customers | $5 a month |
| Servers — first tier | onwards /mo · Unlimited tickets · Unlimited agents · Unlimited customers | $20 a month |
| Servers — second tier | onwards /mo · Unlimited tickets · Unlimited agents · Unlimited customers | $60 a month |
As frappe.io lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
Frappe Helpdesk combines core ticketing functions with customer-facing tools and API access. Its free option, self-host plan and paid hosting tiers give teams several deployment paths.
Facts from Frappe Helpdesk's own pages
- API access
- Yes · frappe.io, 20 Sept 2026
- Customer portal
- Yes · frappe.io, 20 Sept 2026
- Founded
- 2008 · frappe.io, 28 Sept 2026
- Free plan
- Yes · frappe.io, 20 Sept 2026
- Headquarters
- Mumbai, Maharashtra, India · frappe.io, 28 Sept 2026
- Help center
- Yes · frappe.io, 20 Sept 2026
- Shared inbox
- Yes · frappe.io, 20 Sept 2026
- SLA management
- Yes · frappe.io, 20 Sept 2026
- Ticket automation
- Yes · frappe.io, 20 Sept 2026
Where Frappe Helpdesk stands on Freedom251
- Customer Support Software#9 of 29
- Help desk software#32 of 101