Freedom251 › Help desk software
Open Helpdesk
What Open Helpdesk is
Open Helpdesk is an open-source helpdesk for teams managing customer support across multiple clients. Each client workspace has its own tickets, agents, settings, and branding. Teams can create, assign, and track tickets by priority, status, and category, with role-based access control that includes 26 granular permissions. Email-to-ticket connects an IMAP mailbox and threads replies into ticket conversations. Reporting covers resolution times, agent performance, and trends; SLA tracking sets response and resolution targets by priority and detects breaches in real time. AI tools can improve ticket descriptions and translate between languages, with monthly request limits that vary by plan. The product lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for integrations. It is licensed under AGPL-3.0 and can be self-hosted using Docker Compose. The Free plan supports up to 2 agents in 1 workspace. Starter costs $15/month for up to 5 agents and 3 workspaces, while Business costs $39/month for up to 20 agents and 10 workspaces. A 14-day trial is available.
Who it suits
It is aimed at MSPs, agencies, and other teams supporting multiple clients. Self-hosting and workspace separation may suit teams that want to manage deployment and client-specific settings.
What it does well
- Separate workspaces for each client.
- Tickets, reporting, and real-time SLA breach detection.
- 26 granular role-based permissions.
- Can be self-hosted with Docker Compose.
- Free plan includes unlimited tickets.
What to know first
- Free plan is limited to 2 agents and 1 workspace.
- AI request limits vary by plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Up to 2 agents · 1 workspace · Unlimited tickets · 10 AI requests/month | Free |
| Starter | Up to 5 agents · 3 workspaces · 50 AI requests/month | $15 a month |
| Business | Up to 20 agents · 10 workspaces · 200 AI requests/month | $39 a month |
| Enterprise | Custom agent and workspace limits · Unlimited AI requests · Volume pricing | On request |
As openhelpdesk.dev lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Open Helpdesk combines multi-client ticket management with reporting, SLA tracking, and self-hosting. Check the agent, workspace, and AI request limits for the plan that fits your team.
Facts from Open Helpdesk's own pages
- Access control
- The product provides role-based access control with 26 granular permissions. · openhelpdesk.dev, 11 Oct 2026
- Included agent seats
- 5 · openhelpdesk.dev, 23 Sept 2026
- AI tools
- AI tools can improve ticket descriptions and translate between languages; the page lists monthly request limits by plan. · openhelpdesk.dev, 11 Oct 2026
- API access
- Yes · openhelpdesk.dev, 23 Sept 2026
- Customer portal
- Customers can submit tickets through a public form and track progress with a magic link. · openhelpdesk.dev, 11 Oct 2026
- Deployment and license
- Open Helpdesk is licensed under AGPL-3.0 and can be self-hosted using Docker Compose. · openhelpdesk.dev, 11 Oct 2026
- Email-to-ticket connects an IMAP mailbox and threads replies into ticket conversations. · openhelpdesk.dev, 11 Oct 2026
- Free plan
- Yes · openhelpdesk.dev, 23 Sept 2026
- Help center
- Yes · openhelpdesk.dev, 23 Sept 2026
- Integrations
- The page lists Google and Microsoft sign-in, IMAP email-to-ticket, and a REST API for external system integrations. · openhelpdesk.dev, 11 Oct 2026
- Notable limits
- The Free plan allows up to 2 agents and 1 workspace, while Starter allows up to 5 agents and 3 workspaces. · openhelpdesk.dev, 11 Oct 2026
- Purpose
- Open Helpdesk is an open-source helpdesk for teams managing support across multiple clients. · openhelpdesk.dev, 11 Oct 2026
- Reporting
- Reports include resolution times, agent performance, and trend charts. · openhelpdesk.dev, 11 Oct 2026
- Security
- The maker says it uses encryption in transit (TLS) and role-based access control, and that self-hosted users control their data. · openhelpdesk.dev, 11 Oct 2026
- SLA management
- Yes · openhelpdesk.dev, 23 Sept 2026
- SLA tracking
- SLA tracking sets response and resolution targets by priority and detects breaches in real time. · openhelpdesk.dev, 11 Oct 2026
- Support and audience
- The maker describes the product as suited to MSPs, agencies, and teams managing multiple clients, and offers dedicated setup assistance on Enterprise. · openhelpdesk.dev, 11 Oct 2026
- Ticketing
- Teams can create, assign, and track tickets with priorities, statuses, and categories. · openhelpdesk.dev, 11 Oct 2026
- Workspaces
- Each client workspace has its own tickets, agents, settings, and branding. · openhelpdesk.dev, 11 Oct 2026
Where Open Helpdesk stands on Freedom251
- Help desk software#28 of 101