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No. 29 of 101 ·Help desk software

Open Helpdesk

API · paid plans from $15/mo

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Freedom report

Two barsScore 6.3

  • Free tierA free tier is on its own pricing page
  • Open codeNo open-source code on record
  • Runs widely0 of 6 device platforms
  • DocumentedPlans, terms and facts published

Open Helpdesk is ranked #29 of 101 in help desk software on Freedom251. It runs on API. There is a free plan. Paid plans start at $15/mo.

Open Helpdesk plans and pricing

All plans
Free Free billed monthly Up to 2 agents · 1 workspace · Unlimited tickets · Reports and custom fields · Email-to-ticket · 10 AI requests per month openhelpdesk.dev · 23 Sept 2026
Starter $15/mo billed monthly Up to 5 agents · 3 workspaces · CSAT surveys · SLA tracking · Canned responses · 50 AI requests per month openhelpdesk.dev · 23 Sept 2026
Business $39/mo billed monthly Up to 20 agents · 10 workspaces · Audit log · Advanced reports and analytics · Custom email mailboxes · 200 AI requests per month openhelpdesk.dev · 23 Sept 2026
Enterprise Not published Custom agent and workspace limits · Dedicated setup assistance · Volume pricing · Unlimited AI requests · Public API and integrations openhelpdesk.dev · 23 Sept 2026

Compared on help desk software

Free plan
Yes
SLA management
Yes
Help center
Yes
Customer portal
Yes
API access
Yes
Included agent seats
5

Best Open Helpdesk alternatives

See all 20
Three bars Chatwoot Free tierOpen source No. 1$19/mo9.3 One bar Freshdesk Free tier No. 2$19/mo7.9 One bar Vtiger Help Desk Free tier No. 3$12/mo7.9 One bar Zoho Desk Free tier No. 4₹420/mo7.8 One bar Help Scout Free tier No. 5$25/mo7.8 One bar Odoo Helpdesk Free tier No. 6Free7.7