Side by side
Open Helpdesk vs Qisutu
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Open Helpdesk combines multi-client ticket management with reporting, SLA tracking, and self-hosting. Check the agent, workspace, and AI request limits for the plan that fits your team.
Visit Open Helpdesk
Free plan APISelf-hostedWeb
Qisutu brings ticket history, service workflows, customer access, knowledge management, and integrations into an open-source system. Its deployment choice and multilingual interface suit teams that need control over hosting and operations.
Visit QisutuThe facts
| Open Helpdesk | Qisutu | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API, Self-hosted, Web |
| Lowest paid plan | Starter: $15 a month | Kim-AI Only: €1.20 a year |
| Plans published | 4 | 15 |
| Maker | Not published | Qisutu |
| Website | openhelpdesk.dev | qisutu.de |
| On help desk software | #28 of 101 | #24 of 101 |
Open Helpdesk: what it does well
- Separate workspaces for each client.
- Tickets, reporting, and real-time SLA breach detection.
- 26 granular role-based permissions.
- Can be self-hosted with Docker Compose.
- Free plan includes unlimited tickets.
What to know first
- Free plan is limited to 2 agents and 1 workspace.
- AI request limits vary by plan.
Qisutu: what it does well
- Open-source AGPL-3.0-or-later licensing
- Combines tickets, SLAs, automation, and portal access
- Supports IMAP and SMTP integrations
- Includes REST API and add-on system
- Offers self-hosting or managed hosting
What to know first
- Hosting and support terms vary by plan
- Support M Hosting excludes Kim-AI
- Managed hosting is a separate offering
Alternatives to Open Helpdesk Alternatives to Qisutu The whole list