SmarterTrack is ranked #13 of 101 in help desk software on Freedom251, made by SmarterTrack (1903 W. Parkside Lane Ste 106, Phoenix, AZ 85027, United States). It runs on API. There is a free plan. Paid plans start at $20/mo.

SmarterTrack plans and pricing

All plans

Free Free Single agent · Functionality based on the Enterprise edition · Installed edition available smartertools.com · 19 Sept 2026

Professional $400/mo 2-agent entry configuration · Email ticketing · Live chat · Customer portal · Knowledge base smartertools.com · 19 Sept 2026

Enterprise $900/mo 5-agent entry configuration · Multiple brands · Customizable forms · Single sign-on · Scheduled email reports smartertools.com · 19 Sept 2026

Hosted $20/mo billed monthly Hosted Enterprise edition · Communicator softphone included · Free technical support smartertools.com · 19 Sept 2026

Compared on help desk software

Free plan: Yes
Paid from: $20/user/mo
SLA management: Yes
Help center: Yes
Ticket automation: Yes
Customer portal: Yes
API access: Yes
Included agent seats: 1

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