SmarterTrack

What SmarterTrack is

SmarterTrack is customer support software from SmarterTrack, a maker founded in 2003 and headquartered in Phoenix, Arizona. Its listed capabilities include SLA management, a help center, ticket automation, a customer portal, and API access. The free plan provides one agent and functionality based on the Enterprise edition; an installed edition is available. Professional is listed at $400 a month and starts with a two-agent configuration. It includes email ticketing, live chat, a customer portal, and a knowledge base. Enterprise is listed at $900 a month and starts with five agents, with multiple brands, customizable forms, single sign-on, and scheduled email reports. Hosted is $20 a month, billed monthly, for the hosted Enterprise edition; it includes a Communicator softphone and free technical support. The pricing note also lists paid plans from $20 per user per month. The platforms entry is API. The maker's listed address is 1903 W. Parkside Lane Ste 106, Phoenix, AZ 85027, United States.

Who it suits

SmarterTrack suits support teams looking for ticket automation, SLA management, a help center, and a customer portal. The free plan is sized for a single agent, while the paid plans provide listed entry configurations of two agents for Professional and five for Enterprise.

Limits

The free plan is limited to one agent. Professional starts with two agents and Enterprise starts with five; the listed plan prices are $400 a month and $900 a month, respectively.

Getting started

1. Open https://www.smartertools.com/smartertrack/.
2. Choose the free plan for one agent, or review Professional, Enterprise, and Hosted.
3. For the free plan, use the installed edition available.
4. Select a paid configuration based on its listed agent count and included features.

Verdict

Pick SmarterTrack if you want customer support features such as ticket automation, SLA management, and a customer portal, with a free single-agent option. Look elsewhere if the listed agent configurations or the paid plan prices do not fit your team.