Side by side
Escalated vs SmarterTrack
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
Escalated provides help desk features inside an existing application, with self-hosted data and framework-native integrations. Its broad workflow, API, and import tooling is available free, while cloud modes remain forthcoming.
Visit Escalated Free plan API
Pick SmarterTrack if you want customer support features such as ticket automation, SLA management, and a customer portal, with a free single-agent option. Look elsewhere if the listed agent configurations or the paid plan prices do not fit your team.
Visit SmarterTrackThe facts
| Escalated | SmarterTrack | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API |
| Lowest paid plan | Free or on request | Hosted: $20 a month |
| Plans published | 1 | 4 |
| Maker | Not published | SmarterTrack |
| Website | escalated.dev | smartertools.com |
| On help desk software | #30 of 101 | #34 of 101 |
Escalated: what it does well
- Open-source plan has no limits
- Keeps tickets in your database
- Supports SLA tracking and escalation rules
- Offers framework adapters
- Includes REST API and import tools
What to know first
- Cloud offering is still coming soon
- Self-hosted deployment is required now
- Uses application-specific framework integration
SmarterTrack: what it does well
- Free plan includes one agent and Enterprise-based functionality.
- Includes SLA management, a help center, and ticket automation.
- Professional includes email ticketing, live chat, a portal, and a knowledge base.
- Enterprise includes multiple brands, customizable forms, and single sign-on.
- Hosted includes a Communicator softphone and free technical support.
What to know first
- The free plan is limited to one agent.
- Professional starts with a two-agent configuration.
- Enterprise starts with a five-agent configuration.
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