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Fluent Support
What Fluent Support is
Fluent Support is a freemium customer-support ticketing plugin for WordPress, available through web, API, and self-hosted environments. It provides a shared inbox, ticket automation, a customer portal, and API access. Customers can submit tickets by portal or email, while agents get separate inboxes, custom fields, workflows, saved replies, groups, filtering, search, priorities, merging, and internal notes. AI tools can summarize tickets, analyze sentiment, and generate or refine replies with OpenAI; these require an OpenAI account with an active API license, and token costs follow OpenAI pricing. Integrations listed include WooCommerce, FluentCRM, Slack, Telegram, Discord, and WhatsApp. REST API and webhooks support custom connections. The maker says unlimited agents are included in the free version and that clients control data on their own servers.
Who it suits
It suits small businesses and agencies using WordPress for customer support. Self-hosting may fit clients wanting control of user data and custom integrations.
What it does well
- Free version includes unlimited agents
- Supports portal and email ticket submission
- Offers automation, workflows, and saved replies
- Provides REST API and webhooks
- Includes listed WooCommerce and messaging integrations
What to know first
- AI requires an OpenAI account and API license
- AI usage adds token-based OpenAI costs
- Domain and piping limits vary by license
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Single Site License | Billed annually; page shows ~~$129~~ and $103/yr, with a flat 20% off the first-year license. · 1-domain license · 10-business-email piping · Unlimited email parsing · 1-year plugin update · 1-year priority support | $103 a year |
| Agency License | Billed annually; page shows ~~$249~~ and $199/yr, with a flat 20% off the first-year license. · 5-domain license · 50-business-email piping · Unlimited email parsing · 1-year plugin update · 1-year priority support | $199 a year |
| 50 Sites License | Billed annually; page shows ~~$399~~ and $319/yr, with a flat 20% off the first-year license. · 50-domain license · 500-business email piping · Unlimited email parsing · 1-year plugin update · 1-year priority support | $319 a year |
As fluentsupport.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
Fluent Support combines WordPress ticketing with automation, portals, integrations, and self-hosted data control. The free edition is substantial, while paid licenses expand domain and email-piping capacity; AI use carries separate OpenAI requirements and costs.
Facts from Fluent Support's own pages
- AI account requirement
- The maker says AI features require an OpenAI account with an active API license and that AI usage costs depend on OpenAI token pricing. · fluentsupport.com, 11 Oct 2026
- AI features
- AI tools can summarize tickets, analyze customer sentiment, and generate or fine-tune replies using OpenAI. · fluentsupport.com, 11 Oct 2026
- API access
- Yes · fluentsupport.com, 20 Sept 2026
- Customer portal
- Yes · fluentsupport.com, 20 Sept 2026
- Developer tools
- Fluent Support provides a REST API and webhooks for custom handlers and connections to third-party tools. · fluentsupport.com, 11 Oct 2026
- Free edition
- The maker offers a free version, and says unlimited agents are available even in the free version. · fluentsupport.com, 11 Oct 2026
- Free plan
- Yes · fluentsupport.com, 20 Sept 2026
- Hosting and data
- The maker describes Fluent Support as self-hosted and says the client controls user data on their own servers. · fluentsupport.com, 11 Oct 2026
- Integrations
- The integrations page lists WooCommerce, FluentCRM, Slack, Telegram, Discord, and WhatsApp among its integrations. · fluentsupport.com, 11 Oct 2026
- Intended users
- The pricing page describes the product as suited to small businesses and agencies. · fluentsupport.com, 11 Oct 2026
- Product
- Fluent Support is a customer support ticketing plugin for WordPress. · fluentsupport.com, 11 Oct 2026
- Security
- The feature list describes first-login email verification and email-delivered two-factor authentication for customer portal logins. · fluentsupport.com, 11 Oct 2026
- Shared inbox
- Yes · fluentsupport.com, 20 Sept 2026
- Team features
- The product includes separate inboxes, custom fields, workflows, saved replies, and agent groups. · fluentsupport.com, 11 Oct 2026
- Ticket automation
- Yes · fluentsupport.com, 20 Sept 2026
- Ticket channels
- Customers can submit tickets through the support portal or email. · fluentsupport.com, 11 Oct 2026
- Ticket management
- Agents can filter and search tickets, set priorities, merge tickets, and use internal notes and saved replies. · fluentsupport.com, 11 Oct 2026
Where Fluent Support stands on Freedom251
- Help desk software#35 of 101