Freedom251 › Customer Support Software
LibreDesk
What LibreDesk is
LibreDesk is a free, open-source, self-hosted omnichannel support desk. It brings live chat, email, WhatsApp, and other conversations into one inbox. An AI assistant answers live-chat questions from a knowledge base and transfers conversations to a human when needed. Agent Copilot drafts replies, summarizes conversations, and finds knowledge-base answers from the inbox. Teams can publish searchable help-center collections and articles in multiple languages. Automation rules tag, assign, and route conversations according to defined conditions. Reporting includes CSAT surveys, response times, resolution rates, and agent activity. Custom roles provide per-action permissions for teams and individual agents. Email connects through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP settings. Agents can sign in through OpenID Connect providers such as Google or Keycloak, while accounts remain created in LibreDesk. HTTP/JSON APIs and webhooks support custom workflows. Deployment uses a single binary or Docker and requires PostgreSQL and Redis. Binaries are listed for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD. The product is self-hosted, with a Railway one-click option, and includes every feature at no cost.
Who it suits
LibreDesk suits support teams that want a self-hosted, open-source inbox spanning chat, email, and WhatsApp. It is also relevant to teams needing automation, multilingual help content, APIs, and detailed access controls.
What it does well
- Free self-hosting with all features
- Unified chat, email, and WhatsApp inbox
- AI assistant and agent copilot
- Rules for tagging, assignment, and routing
- HTTP/JSON APIs and webhooks
What to know first
- Requires PostgreSQL and Redis
- Self-hosted deployment required
- External sign-in still needs LibreDesk accounts
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free and open source | All features included · self-hosted | Free |
As libredesk.io lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
LibreDesk offers a broad support-desk feature set without paid tiers, provided your team can operate its required self-hosted infrastructure. Its inbox, automation, AI, reporting, and API capabilities cover varied support workflows.
Facts from LibreDesk's own pages
- Access controls
- Teams can create custom roles with per-action permissions for teams and individual agents. · libredesk.io, 12 Oct 2026
- Agent tools
- Agent Copilot can draft replies, summarize conversations, and look up knowledge base answers from the inbox. · libredesk.io, 12 Oct 2026
- AI
- The AI assistant can answer live chat questions using a knowledge base and hand off conversations to a human when it cannot help. · libredesk.io, 12 Oct 2026
- API
- LibreDesk provides HTTP/JSON APIs and webhooks for custom integrations and workflows. · libredesk.io, 12 Oct 2026
- Automation
- Automation rules can tag, assign, and route conversations based on defined conditions. · libredesk.io, 12 Oct 2026
- Deployment
- LibreDesk runs as a single binary or Docker deployment and requires PostgreSQL and Redis. · docs.libredesk.io, 12 Oct 2026
- Help center
- The help center supports searchable collections and articles in multiple languages. · libredesk.io, 12 Oct 2026
- Hosted option
- The product is self-hosted; its site says Railway offers a one-click deployment option. · libredesk.io, 12 Oct 2026
- Inbox
- Its omnichannel inbox brings live chat, email, and WhatsApp conversations into one place. · libredesk.io, 12 Oct 2026
- Integrations
- Email inboxes can connect through Google OAuth, Microsoft OAuth, or manual IMAP/SMTP configuration. · docs.libredesk.io, 12 Oct 2026
- Price
- The site says LibreDesk is free to self-host, includes every feature, and has no paid tiers. · libredesk.io, 12 Oct 2026
- Product
- LibreDesk is an open-source, self-hosted omnichannel customer support desk for handling live chat, email, WhatsApp, and more. · libredesk.io, 12 Oct 2026
- Reporting
- The product supports CSAT surveys and tracks response times, resolution rates, and agent activity. · libredesk.io, 12 Oct 2026
- SSO
- Agents can sign in using external OpenID Connect providers such as Google or Keycloak; agent accounts must still be created in LibreDesk. · docs.libredesk.io, 12 Oct 2026
- Supported binaries
- The download page lists binaries for Linux, macOS, Windows, FreeBSD, NetBSD, and OpenBSD. · libredesk.io, 12 Oct 2026
Where LibreDesk stands on Freedom251
- Customer Support Software#7 of 29
- Help desk software#36 of 101