Side by side
osTicket vs SupportCandy
Both stand on help desk software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan APISelf-hostedWeb
osTicket offers ticket intake, routing, customizable forms and task handling, with self-hosted and cloud-hosted options. Note the API’s current limit to ticket creation and the listed installation requirements for self-hosting.
Visit osTicket Free plan APISelf-hostedWeb
SupportCandy combines WordPress ticketing with self-hosted data storage, automation, AI assistance, and numerous integrations. Its free option and paid site-based bundles provide a starting point, while the add-on bundle rule matters for teams selecting extensions.
Visit SupportCandyThe facts
| osTicket | SupportCandy | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | API, Self-hosted, Web | API, Self-hosted, Web |
| Lowest paid plan | Cloud-hosted: $12 per agent a month | Personal (yearly): $39.50 a year |
| Plans published | 6 | 9 |
| Maker | Not published | Not published |
| Website | osticket.com | supportcandy.net |
| On help desk software | #25 of 101 | #29 of 101 |
osTicket: what it does well
- Filters can route tickets or apply automated actions.
- Custom forms can collect details for specific help topics.
- Unfinished ticket tasks prevent ticket closure.
- Free download includes email integration and community support.
What to know first
- Documented API currently supports ticket creation only.
- Agents are not required to enable multifactor authentication by default.
- Self-hosting requires listed web server, PHP and MySQL software.
SupportCandy: what it does well
- Self-hosted WordPress deployment
- No stated agent or ticket-count restrictions
- AI chatbot and assistant tools
- REST API and listed integrations
- Free plan available
What to know first
- No trial offered
- Premium add-ons sold only as a bundle
- Paid support applies to valid licenses
- Self-hosted WordPress database storage required
Alternatives to osTicket Alternatives to SupportCandy The whole list