UserEcho

What UserEcho is

UserEcho is customer support software from UserEcho, a maker headquartered in Vernon Hills, Illinois, United States. Its listed capabilities bring together a shared inbox, help center, ticket automation, customer portal, and API access. The free plan includes one agent seat. For teams that need the listed paid features, the Universal plan costs $19 a month, billed annually, and includes feedback forums, email ticketing, knowledge bases, live chat, Base API, and webhooks. UserEcho is offered on a freemium basis, with a 15-day trial and paid plans starting at $19 per month on annual billing. Its listed platform is API. The combination of inbox and customer-facing resources can suit support teams looking to manage conversations while also offering a help center or portal. Teams considering the free plan should account for its single included agent seat; those needing the Universal feature set can weigh its annual billing and listed monthly price.

Who it suits

UserEcho suits support operations that want a shared inbox alongside a help center, customer portal, and ticket automation. Its free plan is suited to a single agent, while teams seeking feedback forums, knowledge bases, live chat, and webhooks can consider Universal.

Limits

The free plan includes one agent seat. Universal costs $19 a month when billed annually.

Getting started

1. Visit https://userecho.com/.
2. Start with the free plan or consider the 15-day trial.
3. Use the free plan's one included agent seat to get started.
4. Choose Universal for feedback forums, email ticketing, knowledge bases, live chat, Base API, and webhooks.

Verdict

Choose UserEcho if your support setup calls for both conversation handling and customer-facing help resources. The free plan provides one agent seat; teams that need Universal's expanded feature set should account for its annual billing at $19 a month.