Side by side
Discourse vs UserEcho
Both stand on customer community software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan Self-hosted
Discourse offers self-hosting and managed plans, with a free option and paid hosting from $100/mo. Compare staff seats, storage, and page-view allowances with the needs of your community.
Visit Discourse Free plan API
Choose UserEcho if your support setup calls for both conversation handling and customer-facing help resources. The free plan provides one agent seat; teams that need Universal's expanded feature set should account for its annual billing at $19 a month.
Visit UserEchoThe facts
| Discourse | UserEcho | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | Not published | Not published |
| Runs on | Self-hosted | API |
| Lowest paid plan | Pro: $100 a month | Universal: $19 a month |
| Plans published | 5 | 1 |
| Maker | Discourse | UserEcho |
| Website | discourse.org | userecho.com |
| On customer community software | #4 of 37 | #8 of 37 |
Discourse: what it does well
- Free plan has unlimited members.
- Users can self-host or choose managed hosting.
- Communities can use custom domains and private spaces.
- Paid plans offer a 14-day trial.
- Users can export community data.
What to know first
- Free plan has two staff seats.
- Free plan provides 5GB of upload storage.
- Pro costs $100/mo.
- Enterprise pricing is custom.
UserEcho: what it does well
- Shared inbox, help center, and customer portal are included capabilities.
- Ticket automation is available.
- Free plan includes one agent seat.
- Universal includes feedback forums, email ticketing, and knowledge bases.
- Universal includes live chat, Base API, and webhooks.
What to know first
- The free plan includes only one agent seat.
- Universal is billed annually at $19 a month.
Alternatives to Discourse Alternatives to UserEcho The whole list