Zapnito

What Zapnito is

Zapnito is a B2B community and knowledge platform for brands that educate customers and share information across the customer lifecycle. Communities can combine articles, videos, documents, courses, events, discussions, profiles and directories. Organizers can shape branding and structure, control access, send notifications, enable private messaging and moderate spam and profiles. Analytics include engagement and email dashboards, plus User Explorer for examining user and group behavior. Zapnito lists direct integrations for CRM, BI and marketing technology, alongside APIs, webhooks, Zapier and custom SSO. Authentication options include SSO, social sign-in, password controls and two-factor authentication. Listed safeguards include ISO 27001, GDPR compliance, encryption, custom SSL, US data residency, penetration testing and security and audit logs. Support includes platform training, a launch roadmap, strategy reviews and UK-based assistance. Zapnito is web-based and offers a free plan and a 14-day trial. Essential supports 500–2,000 registered users and excludes courses; Premium covers 2,001–10,000, while Enterprise begins at 10,001 users. Enterprise is listed at $708 a year, billed annually.

Who it suits

Zapnito suits B2B brands that want to educate customers and support knowledge sharing across the customer lifecycle. Its user ranges and private-space controls may also suit organizations managing different audiences or access levels.

Limits

Essential supports 500–2,000 registered users and two admin seats, and does not include courses. Premium supports 2,001–10,000 registered users and five admin seats; Enterprise starts at 10,001+ users.

Getting started

1. Visit the Zapnito website.
2. Choose the free plan or start a commitment-free 14-day trial.
3. Select a plan based on registered-user and admin-seat needs.
4. Set up community content such as articles, videos, documents, discussions, or events.
5. Use available branding, access controls, and authentication options to configure the community.

Verdict

Zapnito brings customer education content, community features and behavior analytics into one B2B platform. Check the registered-user ranges and Essential course exclusion when choosing a plan.