Freedom251 › Help desk software
UserDeck
What UserDeck is
UserDeck adds customer-support tools to an existing website through installable widgets. Its product includes chat, contact forms, and an inline knowledge base, while Conversations provides email and website ticketing. New support emails and web activity can automatically create tickets. Teams can share tickets, assign them, and organize work with statuses and tags. Visitors can message through a website widget and view or reply to tickets in a portal widget. Customer profiles store customizable metadata, and webhooks can retrieve data from billing products and other systems. Guides is a knowledge-base widget that follows the website’s layout and styling. It offers a WYSIWYG editor with HTML and Markdown support, drag-and-drop article organization, layout tools, and usage analytics. Platforms are API and web, with shared inbox, help center, customer portal, and API access. Plans are billed monthly from 10.00 USD, and a 14-day trial is offered without requiring a card until the trial expires.
Who it suits
UserDeck is for website owners who want to support visitors with chat, forms, tickets, portals, and embedded documentation. It also suits teams needing webhook-based customer data.
What it does well
- Embedded chat, forms, and knowledge base
- Automatic tickets from email and web activity
- Ticket assignment, statuses, and tags
- HTML and Markdown knowledge-base editing
- 14-day trial with delayed card requirement
What to know first
- Paid plans start at 10.00 USD monthly
- Plan limits vary by guides, pageviews, and team members
- Free access is described as trial starting access
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter | billed monthly · 1 guide · 25,000 pageviews per month · 2 team members | $10 a month |
| Basic | billed monthly · 3 guides · 100,000 pageviews per month · 5 team members | $25 a month |
| Plus | billed monthly · 5 guides · 250,000 pageviews per month · 10 team members | $50 a month |
| Pro | billed monthly · 10 guides · 500,000 pageviews · 15 team members | $100 a month |
As dev.userdeck.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Verdict
UserDeck brings website messaging, ticket workflows, portals, and documentation together through installable widgets. Review each plan’s guide, pageview, and team-member allowances before choosing a tier.
Facts from UserDeck's own pages
- API access
- Yes · dev.userdeck.com, 20 Sept 2026
- Automatic tickets
- New support emails and web activity can automatically create tickets. · dev.userdeck.com, 11 Oct 2026
- Company history
- The site footer displays © 2014–2026 UserDeck. · dev.userdeck.com, 11 Oct 2026
- Content tools
- Guides includes a WYSIWYG editor with HTML and Markdown support, drag-and-drop article organization, layout tools, and usage analytics. · dev.userdeck.com, 11 Oct 2026
- Conversations
- Conversations is ticketing software that works over email and embeds into an existing website. · dev.userdeck.com, 11 Oct 2026
- Customer communication
- Customers can send support messages from a website widget and view and reply to tickets through a portal widget. · dev.userdeck.com, 11 Oct 2026
- Customer portal
- Yes · dev.userdeck.com, 20 Sept 2026
- Customer profiles
- Customer profiles store customizable metadata, and webhooks can retrieve custom data from existing or third-party systems such as billing products. · dev.userdeck.com, 11 Oct 2026
- Data handling
- The privacy policy says UserDeck does not sell personal data, may share it with service partners, and customers retain rights to their data. · dev.userdeck.com, 11 Oct 2026
- Free access
- The site invites visitors to get started for free, and the privacy policy says trial accounts are not required to enter a credit card until the trial expires. · dev.userdeck.com, 11 Oct 2026
- Free plan
- No · dev.userdeck.com, 20 Sept 2026
- Guides knowledge base
- Guides is an installable knowledge base widget that inherits a website’s layout and styling and stays up to date with the latest content. · dev.userdeck.com, 11 Oct 2026
- Help center
- Yes · dev.userdeck.com, 20 Sept 2026
- Integrations
- The Conversations page says webhooks can retrieve custom data from third-party systems, including billing products. · dev.userdeck.com, 11 Oct 2026
- Product
- UserDeck provides an installable widget for embedding chat, an inline knowledge base, and contact forms on an existing website. · dev.userdeck.com, 11 Oct 2026
- Security
- The privacy policy says security procedures include encryption to protect sensitive data where appropriate. · dev.userdeck.com, 11 Oct 2026
- Shared inbox
- Yes · dev.userdeck.com, 20 Sept 2026
- Target users
- UserDeck describes its intended audience as anyone with a website who wants to support site visitors. · dev.userdeck.com, 11 Oct 2026
- Team collaboration
- Team members can share tickets, assign them to users, and organize them with statuses and tags. · dev.userdeck.com, 11 Oct 2026
Where UserDeck stands on Freedom251
- Help desk software#45 of 101