Freedom251 › Help desk software
HelpDeskZ
What HelpDeskZ is
HelpDeskZ is free PHP software for managing website support through a web-based ticket system. Teams can organize tickets into groups, assign agents, and use canned replies, custom fields, and bulk actions for categorizing, assigning, or deleting tickets. Email piping lets users open or answer tickets through email. A customer-facing knowledge base can address recurring questions, while priorities, notifications, attachments, spam prevention, and SEO-friendly URLs are listed features. HelpDeskZ includes a shared inbox, help center, customer portal, and API access. API administrators can select permissions and an IP address, and every endpoint requires token authentication. Twig templates support template changes, and the maker says the software can be translated into any language. The Login-Share module connects third-party applications. HelpDeskZ uses CodeIgniter PHP framework 4 and is licensed under GNU GPLv2 or later. It runs on the web or as self-hosted software. The download page lists version 2.0.2, released March 9, 2021, compatible with PHP 7.2 or higher, and Softaculous offers one-click installation.
Who it suits
HelpDeskZ suits companies and site operators that need a self-hosted or web-based ticket system with shared support tools. It is also relevant to teams wanting an authenticated API, customer portal, knowledge base, and customizable templates.
What it does well
- Free PHP-based help desk software
- Shared inbox, help center, and customer portal
- Email piping opens or answers tickets
- Authenticated API with selectable permissions
- Supports self-hosting and Softaculous installation
What to know first
- Listed release dates from March 9, 2021
- Requires PHP 7.2 or higher
- API endpoints require token authentication
- No free trial is listed
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| HelpDeskZ | Free PHP based help desk software | Free |
As helpdeskz.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
HelpDeskZ combines ticket organization, email handling, customer-facing resources, and API access in free PHP software. Its self-hosted model, older listed release, and PHP requirement should shape deployment planning.
Facts from HelpDeskZ's own pages
- API access
- Yes · helpdeskz.com, 25 Sept 2026
- API security
- API setup allows selecting permissions and an IP address, and all API endpoints require authentication with a token. · docs.helpdeskz.com, 12 Oct 2026
- Customer portal
- Yes · helpdeskz.com, 25 Sept 2026
- Customization
- HelpDeskZ uses Twig as its template engine, which the maker says allows template modification. · helpdeskz.com, 12 Oct 2026
- Email piping lets users open or answer tickets by email. · helpdeskz.com, 12 Oct 2026
- Free plan
- Yes · helpdeskz.com, 25 Sept 2026
- Headquarters
- Peru · helpdeskz.com, 28 Sept 2026
- Help center
- Yes · helpdeskz.com, 25 Sept 2026
- Install option
- HelpDeskZ can be installed with one click via Softaculous. · helpdeskz.com, 12 Oct 2026
- Integrations
- The Login-Share module integrates HelpDeskZ with third-party applications. · helpdeskz.com, 12 Oct 2026
- Intended users
- The maker describes HelpDeskZ as a way for companies and site operators to manage customer support requests. · helpdeskz.com, 12 Oct 2026
- Knowledge base
- A customer-facing knowledge base can help reduce support requests. · helpdeskz.com, 12 Oct 2026
- Languages
- The maker says HelpDeskZ can be translated into any language. · helpdeskz.com, 12 Oct 2026
- Latest listed release
- The download page lists version 2.0.2, released March 9, 2021, and says it works with PHP 7.2 or higher. · helpdeskz.com, 12 Oct 2026
- License
- The software is licensed under GNU GPLv2 or later. · helpdeskz.com, 12 Oct 2026
- Other features
- The feature page lists ticket priorities, SEO-friendly URLs, email notifications, file attachments, and spam prevention. · helpdeskz.com, 12 Oct 2026
- Purpose
- HelpDeskZ is free PHP based software for managing a site's support through a web-based ticket system. · helpdeskz.com, 12 Oct 2026
- Shared inbox
- Yes · helpdeskz.com, 25 Sept 2026
- Technology
- HelpDeskZ is developed with the CodeIgniter PHP framework 4. · docs.helpdeskz.com, 12 Oct 2026
- Ticket handling
- Features include canned responses, custom ticket fields, and bulk actions for categorizing, assigning, or deleting tickets. · helpdeskz.com, 12 Oct 2026
- Ticket organization
- Groups let teams organize tickets and assign agents to manage them. · helpdeskz.com, 12 Oct 2026
Where HelpDeskZ stands on Freedom251
- Help desk software#39 of 101