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Oracle Siebel CRM

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What Oracle Siebel CRM is

Oracle Siebel CRM is an enterprise customer relationship management platform built around 21 industry-specific applications. Organizations can deploy it in their own data center or in the cloud, including Oracle Cloud Infrastructure. Its sales application handles accounts, opportunities, territories, coaching, forecasting, orders, mobile selling, and partner relationships. Siebel Marketing supports campaign, email, event, resource, web, and loyalty marketing for B2B and B2C organizations. Siebel Service covers multichannel service, knowledge management, contextual search, field-service dispatch, mobile access, parts logistics, depot repair, invoicing, and analytics. Order Management captures quotes and orders and connects with back-office ERP applications across the sales process.

The standards-based Open UI framework provides responsive browser access and supports tailored user experiences. Integration spans user interface, business, and database layers, with Microsoft Exchange synchronization for contacts, calendars, and tasks. RESTful APIs support automated migration and deployment pipelines; Docker containers, Kubernetes, and Oracle Autonomous Database are also supported. Security measures include LDAP authentication, encrypted communications and data, audit trails, and mobile-device security. Licensing is paid and combines per-user, one-time licenses with annual support. Oracle says Premier Support for on-premises Continuous Innovation releases will continue through at least 2037.

Who it suits

Siebel CRM suits organizations that need sales, marketing, service, and order management across industry-specific applications. Its deployment choices, configurable experience, and specialized solutions are relevant to organizations across industries, including financial services, communications, hospitality, transportation, and the public sector.

What it does well

  • Combines sales, marketing, service, and order management applications.
  • Supports deployment in a customer data center or cloud.
  • Open UI provides responsive browser access on any device.
  • RESTful APIs support application migration and deployment pipelines.
  • Includes audit trails and mobile-device security measures.

What to know first

  • No free plan is offered.
  • Most modules require a Siebel CRM Base license.
  • Industry solutions require both the industry base option and CRM Base.
  • The listed CRM Base license costs $3,750 per Application User once.

Limits

Every Siebel customer must license at least one base application, and all modules except those identified as not requiring CRM Base require a CRM Base license. Industry solutions also require an industry base option. CRM Base is $3,750 per Application User once; the listed annual update license and support is $825 per Application User per year.

Plans

PlanBilled and limitsPrice
Siebel CRM Baseper Application User · Every Siebel customer must license at least one base application$3,750, paid once
Siebel CRM Industry Base Optionper Application User · Communications, Financial Services, Life Sciences, Manufacturing, Distribution, or Public Sector options$400, paid once
Siebel Mobileper Application User · Employee application module$575, paid once
Siebel CRM Base Software Update License & Supportper Application User · Annual support fee; includes product upgrades and 24x7 technical support$825 a year
Siebel CRMCustom quote · no public plan detailsOn request

As oracle.com lists them, read 1 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Oracle Siebel CRM website.
  2. Choose a customer data center or cloud deployment, including Oracle Cloud Infrastructure.
  3. Select the required CRM Base and any applicable industry base option.
  4. License Siebel Mobile if the Employee application module is needed.
  5. Add the annual Base Software Update License & Support if required.

Verdict

Choose Siebel CRM if your organization needs a broad, industry-focused CRM suite with customer data center and cloud deployment options. Its licensing requirements and per-user costs warrant careful review, especially because most modules require a CRM Base license and industry solutions require an additional industry base option.

Questions

Is Oracle Siebel CRM free?

No. The pricing model is paid, and there is no free plan.

Where can Siebel CRM be deployed?

It can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure.

What is the price of Siebel CRM Base?

Siebel CRM Base is $3,750 per Application User per once.

Does Siebel CRM include annual support?

The listed Base Software Update License & Support costs $825 per Application User per year and includes product upgrades and 24x7 technical support.

Which platforms are listed?

Android, API, iOS, self-hosted, web, and Windows.

Facts from Oracle Siebel CRM's own pages

API
Siebel exposes REST APIs for application integration and automated CI/CD migration and deployment. · oracle.com, 14 Oct 2026
API documentation
Oracle publishes a REST API Guide and OpenAPI specification material, including outbound REST service configuration through Web Tools. · docs.oracle.com, 14 Oct 2026
APIs and automation
RESTful APIs support automated CI/CD pipelines for application migration and deployment. · oracle.com, 1 Oct 2026
Apple app availability
The Siebel app is listed as free, developed by Oracle America, Inc., for iPhone and iPad, with offline caching and synchronization. · apps.apple.com, 14 Oct 2026
Audience and industries
Oracle positions Siebel for organizations across industries, with specialized solutions including financial services, communications, consumer goods, hospitality, transportation, and public sector. · oracle.com, 1 Oct 2026
Commerce
Commerce functions include customer portals, catalogs, carts, dynamic pricing, product bundles, pricing analytics and quote-to-order lifecycle management. · oracle.com, 14 Oct 2026
Commerce capabilities
Siebel Order Management captures quotes and orders and integrates with back-office ERP applications across the end-to-end sales process. · oracle.com, 1 Oct 2026
Company founded
Oracle's LinkedIn company page lists 1977 as its founding year. · linkedin.com, 14 Oct 2026
Company headquarters
Oracle's LinkedIn company page lists Austin, Texas as headquarters. · linkedin.com, 14 Oct 2026
Company legal name
Oracle Corporation is the legal registrant name shown in Oracle's SEC filing. · sec.gov, 14 Oct 2026
Company size
LinkedIn classifies Oracle as having 10,001+ employees. · linkedin.com, 14 Oct 2026
Containers and database
Siebel can be deployed as Docker containers with Kubernetes and is certified to run with Oracle Autonomous Database. · oracle.com, 1 Oct 2026
Customer service
Service modules include multichannel service, knowledge, contextual search, dispatch, mobile access, parts logistics, inventory, depot repair, invoicing and analytics. · oracle.com, 14 Oct 2026
Customization
Open UI, browser-based Web Tools, Workspaces, scripting, workflows and business services allow extensive application and process customization. · oracle.com, 14 Oct 2026
Deployment
Siebel CRM can run in a customer data center or in the cloud, including Oracle Cloud Infrastructure. · oracle.com, 1 Oct 2026
Deployment choices
Siebel can run in a customer data center, Oracle Cloud Infrastructure, or as Docker containers orchestrated by Kubernetes. · oracle.com, 14 Oct 2026
Developer workflow
Workspaces provide versioning, governance and parallel development so multiple developers can configure and test concurrently. · oracle.com, 14 Oct 2026
Documentation depth
Oracle provides Bookshelf guides for administration, installation, database upgrades, Kubernetes deployment, Open UI configuration, search and REST APIs, plus large HTML and PDF release libraries. · docs.oracle.com, 14 Oct 2026
Enterprise CRM platform
Siebel is an enterprise CRM platform with 21 industry-specific applications, high scalability, deep configurability, and an open cloud-native architecture. · docs.oracle.com, 1 Oct 2026
Field service
Field Service supports call routing, asset management, onsite invoicing, mobile connectivity and real-time scheduling integration. · oracle.com, 14 Oct 2026
Industry coverage
Oracle offers Siebel industry solutions for financial services, communications, utilities, life sciences, public sector, transportation, hospitality and consumer goods. · oracle.com, 14 Oct 2026
Integration
Siebel integrates across UI, business, and database layers and supports Microsoft Exchange synchronization for contacts, calendars, and tasks. · oracle.com, 1 Oct 2026
Integrations
Documented integrations include Oracle Sales, Oracle Marketing, Oracle Service, Oracle Commerce, Oracle Intelligent Advisor, Oracle Analytics, Oracle Autonomous Database and Microsoft Exchange. · oracle.com, 14 Oct 2026
License
Oracle licensing information describes Siebel CRM as commercial software with restricted-use licenses, including a restricted Oracle Open Integration license. · docs.oracle.com, 14 Oct 2026

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