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Kapture CRM

Name: Kapture CRM
Author: Kapture CRM

Paid APIWeb

What Kapture CRM is

Kapture CRM is an AI-powered customer experience platform for enterprise teams. It brings voice, chat, email, WhatsApp, and other customer conversations into a shared workspace with a shared inbox, ticket automation, SLA management, and a help center. AI agents can draft replies, summarize conversation context, find relevant knowledge, recommend next steps, and carry out multi-step processes. Tickets can be routed using intent, sentiment, priority, and agent skill, helping teams direct conversations to suitable staff.

Kapture says it connects with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. Listed services include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP. Its integration specialists can build custom connections. Security controls include AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication. Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001, and OWASP secure coding practices, and that customer data is never used to train or improve its AI models. Pricing is tailored and available by request.

Who it suits

Kapture suits enterprise teams managing customer conversations across several channels, particularly in BFSI, retail, travel, digital native businesses, and energy and utilities. It is also relevant to organizations that need ticket routing, integrations, and enterprise onboarding and support.

What it does well

Combines voice, chat, email, WhatsApp, and other conversations.
AI agents can draft replies and carry out multi-step processes.
Routes tickets by intent, sentiment, priority, and agent skill.
Connects with 1,000+ APIs and business tools.
Includes SLA management, a shared inbox, and a help center.

What to know first

No free plan is offered.
Pricing requires a tailored quote.
Refunds do not apply to downgrades or cancellations.

Limits

There is no free plan. Pricing is tailored to products, users, interaction volumes, AI features, and add-ons; annual and multi-year enterprise agreements are available.

Plans

Plan	Billed and limits	Price
Custom	Pricing is tailored to products, users, interaction volumes, AI features, and ad · Annual and multi-year enterprise agreements are available.	On request
Custom enterprise plan	Custom quote; pricing varies by product, users, interaction volumes, AI features, and add-ons. · Modular pricing · agent-based, interaction-based, or hybrid pricing · annual and multi-year agreements available	On request

As kapture.cx lists them, read 19 Sept 2026. The maker's own page has the final word.

Getting started

Visit the Kapture website.
Contact Kapture to request a tailored quote.
Discuss products, users, interaction volumes, AI features, and add-ons for pricing.
Arrange enterprise onboarding assistance and training.
Use the web platform or API.

Verdict

Choose Kapture if an enterprise team needs AI assistance, multi-channel conversation handling, and ticket routing in one platform. Its tailored pricing and enterprise focus make it less suited to buyers seeking a published price or free plan.

Questions

How much does Kapture CRM cost?

Pricing is available by request as a tailored quote. Annual and multi-year enterprise agreements are available.

Is there a free plan?

No, Kapture does not offer a free plan.

Which platforms does it support?

Kapture lists web and API platforms.

What integrations are available?

Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools. Named integrations include Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP.

Who makes Kapture CRM?

The maker is Kapture CRM, founded in 2014 and headquartered in Bengaluru, Karnataka, India.

Facts from Kapture CRM's own pages

AI assistance: Its AI agents can draft replies, summarize context, surface knowledge, guide next steps, and execute multi-step processes. · kapture.cx, 12 Oct 2026
AI data use: Kapture states that customer data is never used to train or improve its AI models. · kapture.cx, 12 Oct 2026
AI features: Yes · kapture.cx, 19 Sept 2026
Compliance alignment: Kapture says it aligns with ISO 27001, SOC 2 Type II, GDPR, DPDPA, HIPAA, ISO 42001, and OWASP secure coding practices. · kapture.cx, 12 Oct 2026
Custom integrations: Kapture says its integration specialists can build custom integrations for customers’ products, technology stacks, and other tools. · kapture.cx, 12 Oct 2026
Founded: 2014 · kapture.cx, 4 Oct 2026
Headquarters: Bengaluru, Karnataka, India · kapture.cx, 4 Oct 2026
Integrations: Kapture says it integrates with 1,000+ APIs, CRM, ERP, and communication tools, and that most integrations are included in pricing. · kapture.cx, 12 Oct 2026
Intended customers: Kapture describes its customer experience platform as serving enterprise teams and lists use cases across BFSI, retail, travel, digital native businesses, and energy and utilities. · kapture.cx, 12 Oct 2026
Named integrations: The integrations page lists Zendesk, Freshdesk, Zoho, HubSpot, Jira, Salesforce, Twilio, Shopify, Oracle, Dynamics 365, and SAP among its integrations. · kapture.cx, 12 Oct 2026
Pricing limits: Kapture does not publish fixed plan prices on its pricing page; it asks prospective customers to request a tailored quote. · kapture.cx, 12 Oct 2026
Product: Kapture is an AI-powered customer experience platform for enterprise teams that brings voice, chat, email, WhatsApp, and other customer conversations into one place. · kapture.cx, 12 Oct 2026
Refunds: The pricing FAQ says refunds are not applicable for downgrades or cancellations. · kapture.cx, 12 Oct 2026
Security controls: The trust center describes AES-256 encryption at rest, TLS 1.2 in transit, role-based access control, and multi-factor authentication. · kapture.cx, 12 Oct 2026
Support: The pricing page says enterprises receive onboarding assistance, training, and a dedicated success manager available 24/7. · kapture.cx, 12 Oct 2026
Ticket routing: Tickets can be assigned based on intent, sentiment, priority, and agent skill. · kapture.cx, 12 Oct 2026