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ServiceNow Customer Service Management AI Agents
Visit ServiceNow Customer Service Management AI Agents Alternatives Pricing
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| CSM Advanced | Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment | On request |
| CSM Advanced | Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment | On request |
| CSM Prime | Includes CSM Advanced · AI Specialists · Workforce Optimization | On request |
| CSM Prime | Includes CSM Advanced · AI Specialists · Workforce Optimization | On request |
As servicenow.com lists them, read 25 Sept 2026. The maker's own page has the final word.
Facts from ServiceNow Customer Service Management AI Agents's own pages
- API access
- Yes · servicenow.com, 25 Sept 2026
- Customer portal
- Yes · servicenow.com, 25 Sept 2026
- Founded
- 2004 · servicenow.com, 28 Sept 2026
- Free plan
- No · servicenow.com, 25 Sept 2026
- Headquarters
- Santa Clara, California, USA · servicenow.com, 28 Sept 2026
- Help center
- Yes · servicenow.com, 25 Sept 2026
- SLA management
- Yes · servicenow.com, 25 Sept 2026
- Ticket automation
- Yes · servicenow.com, 25 Sept 2026
Where ServiceNow Customer Service Management AI Agents stands on Freedom251
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