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ServiceNow Customer Service Management AI Agents pricing
As servicenow.com lists them, read 25 Sept 2026. The maker's own page has the final word.
| Plan | Billed and limits | Price |
|---|---|---|
| CSM Advanced | Agentic workflows for customer service · Customer and partner portals · Case management and playbooks · Configurable workspace · Advanced work assignment | On request |
| CSM Prime | Includes CSM Advanced · AI Specialists · Workforce Optimization | On request |
From servicenow.com.
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