No. 9 of 24 ·Customer Service CRM Software

Jio CRM

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Freedom report

One barScore 5.2

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely0 of 6 device platforms
DocumentedPlans, terms and facts published

Jio CRM is ranked #9 of 24 in customer service CRM software on Freedom251.

Compared on customer service CRM software

Case management: Yes

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The record

Purpose: Jio CRM is described as a customer-first platform for streamlining marketing, sales, support, and other lines of business.
Processes: The platform supports lead generation, customer support, order management, and document verification.
Order lifecycle: It supports customised order bundles for new channels and IP-based services, automated order tracking across systems, and a 360-degree view across the order lifecycle.
Lead management: It stores customer and prospect contact details, sales opportunities, service issues, and orders in one place, with interaction visibility for authorised users.
Onboarding and tickets: It supports lead management, order capture and fulfilment, trouble-ticketing, issue resolution, customer onboarding using DKYC, and document management for regulatory purposes.
Processes implemented: The page says the platform implements L2O, O2A, T2R, and DKYC processes.
Integrations: Jio CRM uses open APIs to integrate with Jio Marketplace, Product Catalogue, and customer support channels.
Service benefits: The page says its guided complaint solution provides a customer-centric view with relevant information to improve customer service.
Operations: The page says CRM can simplify marketing and sales processes, make call centres more efficient, and provide order history and sales statistics.
Intended users: Jio describes its cloud-native BSS suite as supporting service providers and helping operators deliver and manage advanced communications services.
Support contact: The CRM page invites visitors to talk to Jio experts and provides an email contact option.
Founded: 2016
Headquarters: Ahmedabad, Gujarat, India (registered office); Navi Mumbai, Maharashtra, India (corporate office)

Where it ranks on Freedom251

Best Customer Service CRM Software in 2026#9 of 24

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Sources

jio.com/platforms/offerings/next-generation-clo· checked 4 Oct 2026
jio.com/platforms/offerings/next-generation-clo· checked 4 Oct 2026