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Best Conversational Intelligence Software in 2026

Conversational intelligence software helps teams review conversations with features such as real-time assistance, sentiment analysis, coaching tools, custom scorecards and conversation search. This list covers tools available through web, iOS, Android, APIs, extensions or macOS.

25 apps
Research read 28 Sept 2026
How the order is worked out

1

Apollo

Free plan APIExtensionWeb

Apollo brings prospecting data, sales engagement, and account-focused agents together, with a free plan and Chrome extension. Review credit allowances and expiry rules when choosing a plan.

7.6 Free plan Visit site
2

Convin

Free plan AndroidAPIiPhone+1

Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels.

7.5 Pricing on request Visit site
3

Fathom

Free plan APIExtensioniPhone+3

7.4 Free plan · paid from $15/user/mo (annual) Visit site
4

Jiminny

Free plan AndroidAPIExtension+4

Jiminny combines conversation capture with coaching, deal insights and CRM connections for sales teams.

7.3 Free plan · paid from $42/user/mo · 14-day trial Visit site
5

Fireflies.ai
by Fireflies.ai
Free plan Extension

Fireflies.ai combines meeting capture, transcription and follow-up tools, with file uploads and team collaboration. Check the Free plan's storage, AI-credit and recording limits against your needs.

6.9 Free plan · paid from $10/user/mo (annual) Visit site
6

Avoma
by Avoma
Free trial AndroidAPIExtension+3

Avoma combines meeting capture, transcription, summaries, and action items, with a free view-only option for meeting records.

6.5 Free plan · paid from $19/user/mo (annual) · 14-day trial Visit site
7

Microsoft Dynamics 365 Sales
by Microsoft Dynamics 365 Sales
Free trial AndroidAPIiPhone+1

6.1 From $65/user/mo (annual) · 30-day trial Visit site
8

ExecVision

Paid AndroidExtensioniPhone+1

ExecVision brings conversation analysis, alerting, scorecards, and coaching tools into one platform.

5.8 Pricing on request Visit site
9

CallMiner Eureka

Paid APIWeb

Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

5.7 Pricing on request Visit site
10

Clari Copilot

Paid APIWeb

Choose Clari Copilot if your revenue team needs live sales call guidance and wants buyer signals connected to pipeline and forecasting workflows.

5.6 Pricing on request Visit site
11

Outreach

Paid AndroidAPIiPhone+1

Choose Outreach if your team wants prospect engagement, revenue workflows, coaching, and conversation intelligence in one platform.

5.5 Pricing on request Visit site
12

Infinity

Paid APIWeb

Choose Infinity if your marketing depends on inbound calls and you need to connect call activity with digital campaigns, keywords, or landing pages.

5.4 From $0.20 Visit site
13

Revenue.io

Paid AndroidExtensioniPhone+1

Revenue.io groups sales calling, engagement, coaching, and AI across three plans for Salesforce teams.

5.4 Pricing on request Visit site
14

Salesloft

Paid AndroidAPIExtension+2

Salesloft combines sales engagement, conversation insights, account-team products, and revenue-leader tools in one platform.

5.4 Pricing on request Visit site
15

Seismic

Paid AndroidAPIiPhone+1

Choose Seismic if customer-facing teams need enablement, coaching, buyer engagement, and integrations in one platform. Its range of package choices and mobile access support different team workflows.

5.4 Pricing on request Visit site
16

Dialpad Sell

Paid AndroidiPhoneMac+2

5.3 From $39/user/mo (annual) · 14-day trial Visit site
17

ASAPP Interaction Intelligence

Paid

Pick ASAPP Interaction Intelligence if your contact center needs governed customer records, interaction analysis, and proactive follow-up across channels.

5.2 Pricing on request Visit site
18

Observe.AI Real-Time Agent Assist

Paid API

Observe.AI Real-Time Agent Assist focuses on in-conversation guidance, supervisor visibility, and continuity between AI and human agents.

5.1 Pricing on request Visit site
19

Chorus

Paid iPhoneWeb

4.8 Pricing on request Visit site
20

Gong Engage

Paid AndroidiPhoneWeb

4.7 Pricing on request Visit site
21

Verint Interaction Analytics

Paid

Choose Verint Interaction Analytics if you want conversation analysis connected to coaching, quality, compliance, or customer experience workflows.

4.7 Pricing on request Visit site
22

NICE Interaction Analytics

Paid Web

NICE Interaction Analytics combines channel-wide interaction analysis with sentiment, intent, journey, and search functions.

4.4 Pricing on request Visit site
23

MaxContact Conversation Analytics

Paid Web

4.3 Pricing on request Visit site
24

OpenText Contact Center Analytics

Paid Web

4.2 Pricing on request Visit site
25

Twilio Conversation Intelligence

Paid Web

Conversation Intelligence offers multiple conversation analysis functions through a web service.

4.2 From $0.01 Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free access, paid starting prices, channel coverage and supported languages before choosing. Check whether a free plan or trial fits your needs, and review the licence if you need to read or change source code.

Questions

Which tools list a free plan?

Apollo, Convin and Fathom list a free plan. Fireflies.ai uses a freemium pricing model.

Does any tool list a free trial?

Dialpad Sell lists a 14-day trial. A trial is different from a continuing free plan, so check the stated terms.

Which tools show pricing on request?

ASAPP Interaction Intelligence, CallMiner Eureka, Chorus, Clari Copilot, Convin and Gong Engage list pricing on request.

What platforms are covered?

The list compares web, iOS, Android, API, browser extension and macOS availability. Individual tools support different combinations.

What features can I compare?

Comparison fields include real-time assistance, sentiment analysis, coaching tools, custom scorecards, conversation search, channel coverage and supported languages.

Questions

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