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Best Conversational Intelligence Software in 2026

  1. 1

    Apollo

    Free plan APIExtensionWeb

    Apollo brings prospecting data, sales engagement, and account-focused agents together, with a free plan and Chrome extension. Review credit allowances and expiry rules when choosing a plan.

    7.6 Free plan Visit site
  2. 2

    Convin

    Free plan AndroidAPIiPhone+1

    Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels.

    7.5 Pricing on request Visit site
  3. 3

    Fathom

    Free plan APIExtensioniPhone+3
    7.4 Free plan · paid from $15/user/mo (annual) Visit site
  4. 4

    Jiminny

    Free plan AndroidAPIExtension+4

    Jiminny combines conversation capture with coaching, deal insights and CRM connections for sales teams.

    7.3 Free plan · paid from $42/user/mo · 14-day trial Visit site
  5. 5

    Fireflies.ai

    by Fireflies.ai
    Free plan Extension

    Fireflies.ai combines meeting capture, transcription and follow-up tools, with file uploads and team collaboration. Check the Free plan's storage, AI-credit and recording limits against your needs.

    6.9 Free plan · paid from $10/user/mo (annual) Visit site
  6. 6

    Avoma

    by Avoma
    Free trial AndroidAPIExtension+3

    Avoma combines meeting capture, transcription, summaries, and action items, with a free view-only option for meeting records.

    6.5 Free plan · paid from $19/user/mo (annual) · 14-day trial Visit site
  7. 7

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.1 From $65/user/mo (annual) · 30-day trial Visit site
  8. 8

    ExecVision

    Paid AndroidExtensioniPhone+1

    ExecVision brings conversation analysis, alerting, scorecards, and coaching tools into one platform.

    5.8 Pricing on request Visit site
  9. 9

    CallMiner Eureka

    Paid APIWeb

    Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

    5.7 Pricing on request Visit site
  10. 10

    Clari Copilot

    Paid APIWeb

    Choose Clari Copilot if your revenue team needs live sales call guidance and wants buyer signals connected to pipeline and forecasting workflows.

    5.6 Pricing on request Visit site
  11. 11

    Outreach

    Paid AndroidAPIiPhone+1

    Choose Outreach if your team wants prospect engagement, revenue workflows, coaching, and conversation intelligence in one platform.

    5.5 Pricing on request Visit site
  12. 12

    Infinity

    Paid APIWeb

    Choose Infinity if your marketing depends on inbound calls and you need to connect call activity with digital campaigns, keywords, or landing pages.

    5.4 From $0.20 Visit site
  13. 13

    Revenue.io

    Paid AndroidExtensioniPhone+1

    Revenue.io groups sales calling, engagement, coaching, and AI across three plans for Salesforce teams.

    5.4 Pricing on request Visit site
  14. 14

    Salesloft

    Paid AndroidAPIExtension+2

    Salesloft combines sales engagement, conversation insights, account-team products, and revenue-leader tools in one platform.

    5.4 Pricing on request Visit site
  15. 15

    Seismic

    Paid AndroidAPIiPhone+1

    Choose Seismic if customer-facing teams need enablement, coaching, buyer engagement, and integrations in one platform. Its range of package choices and mobile access support different team workflows.

    5.4 Pricing on request Visit site
  16. 16

    ASAPP Interaction Intelligence

    Paid

    Pick ASAPP Interaction Intelligence if your contact center needs governed customer records, interaction analysis, and proactive follow-up across channels.

    5.2 Pricing on request Visit site
  17. 17

    Observe.AI Real-Time Agent Assist

    Paid API

    Observe.AI Real-Time Agent Assist focuses on in-conversation guidance, supervisor visibility, and continuity between AI and human agents.

    5.1 Pricing on request Visit site
  18. 18

    Dialpad Sell

    Paid AndroidiPhoneMac+2
    5.0 From $39/user/mo (annual) · 14-day trial Visit site
  19. 19

    Chorus

    Paid iPhoneWeb
    4.8 Pricing on request Visit site
  20. 20

    Gong Engage

    Paid AndroidiPhoneWeb
    4.7 Pricing on request Visit site
  21. 21

    Verint Interaction Analytics

    Paid

    Choose Verint Interaction Analytics if you want conversation analysis connected to coaching, quality, compliance, or customer experience workflows.

    4.7 Pricing on request Visit site
  22. 22

    NICE Interaction Analytics

    Paid Web

    NICE Interaction Analytics combines channel-wide interaction analysis with sentiment, intent, journey, and search functions.

    4.4 Pricing on request Visit site
  23. 23

    MaxContact Conversation Analytics

    Paid Web
    4.3 Pricing on request Visit site
  24. 24

    OpenText Contact Center Analytics

    Paid Web
    4.2 Pricing on request Visit site
  25. 25

    Twilio Conversation Intelligence

    Paid Web

    Conversation Intelligence offers multiple conversation analysis functions through a web service.

    4.2 From $0.01 Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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