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Eloquant
What Eloquant is
Eloquant is a cloud Customer Experience platform combining contact centre services with Voice of the Customer tools. It helps companies manage and analyse conversations between customers and employees, including automated interactions. The contact centre brings customer interactions into one agent interface for omnichannel handling. The Voice of the Customer offering gathers feedback through satisfaction surveys and conversation listening, then analyses it. Listed AI capabilities include email sentiment and risk analysis, automatic categorisation of customer comments, and feedback analysis. Advanced Contact Centre adds email, live chat, video, social media, surveys, callbots and chatbots. Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot; APIs and custom connectors are also available. Contact Centre Basic starts at €55 per agent per month with annual billing, or €60 monthly. Voice of the Customer Basic starts at €600 per month annually or €640 monthly. Advanced plans are customised. Eloquant is headquartered in Gières, France, and says its platform runs on redundant servers at several sites in France.
Who it suits
Eloquant suits organisations that need to coordinate customer conversations and collect feedback across channels. Its listed customers span sectors such as banking, insurance, transport, retail, energy and public services.
What it does well
- One agent interface for omnichannel interactions
- Survey and conversation feedback analysis
- AI sentiment and risk analysis for email
- Connectors include Salesforce and Zendesk
- Basic plans list 24/7 support
What to know first
- No free plan is listed
- Advanced plan prices are customised
- Contact Centre Basic is priced per agent
Limits
There is no free plan. Contact Centre Basic starts at €55.00 per month per agent with annual billing or €60.00 per month per agent with monthly billing; Voice of the Customer Basic starts at €600.00 per month annually or €640.00 per month monthly. Advanced plans are customised.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Contact Centre Basic (Annual) | from 55€/month/agent · Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring | €55 a month |
| Contact Centre Basic (Monthly) | From €60/month/agent · Omnichannel calls, callbacks, automated outbound calls and SMS · advanced routing · recording · real-time monitoring | €60 a month |
| Voice of the Customer Basic (Annual) | From 600€/month · Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API | €600 a month |
| Voice of the Customer Basic (Monthly) | From €640/month · Email surveys · questionnaire design · external data · anonymisation · campaign scheduling · satisfaction analysis · integration API | €640 a month |
| Voice of the Customer Advanced (Annual) | Customised · All Basic features · web, SMS and voice surveys · adapted AI · action plan · dissatisfaction handling · review management | On request |
| Voice of the Customer Advanced (Monthly) | Customised · All Basic features · web, SMS and voice surveys · customised AI · action plan · dissatisfaction handling · review management | On request |
| Contact Centre Advanced (Annual) | Customised · All Basic features · digital channels · email, live chat, video, social media · surveys · bots · quality monitoring | On request |
| Contact Centre Advanced (Monthly) | Customised · All Basic features · digital channels · email, live chat, video, social media · surveys · bots · quality monitoring | On request |
As eloquant.com lists them, read 3 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Eloquant website.
- Request a personalised online demo for your organisation.
- Choose Contact Centre or Voice of the Customer, or explore both offerings.
- Select monthly or annual billing for a Basic plan, or discuss a customised Advanced plan.
Verdict
Eloquant combines contact centre operations with feedback collection and analysis. Basic plans have listed starting prices, while Advanced plans require customised pricing.
Questions
Does Eloquant have a free plan?
No. Eloquant is a paid platform.
What is the Contact Centre Basic price?
It is €55 a month per agent on annual billing or €60 a month per agent on monthly billing.
What is the Voice of the Customer Basic price?
It starts at €600 a month on annual billing or €640 a month on monthly billing.
What platforms does Eloquant support?
Eloquant is available through the web and API.
Which integrations are available?
Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot. Eloquant also offers APIs and custom connectors.
What security certifications does Eloquant state?
Eloquant says its integrated management system is certified to ISO 27001 and ISO 27701.
Facts from Eloquant's own pages
- AI features
- The listed AI capabilities include email sentiment and risk analysis, automated verbatim categorisation, and customer feedback analysis. · eloquant.com, 3 Oct 2026
- Channels
- Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots. · eloquant.com, 3 Oct 2026
- Contact centre
- The contact centre centralises customer interactions in one agent interface and supports omnichannel conversation handling. · eloquant.com, 3 Oct 2026
- Founded
- 2001 · eloquant.com, 28 Sept 2026
- Headquarters
- Gières, France · eloquant.com, 28 Sept 2026
- Hosting
- Eloquant says its platform uses redundant servers at several sites in France. · eloquant.com, 3 Oct 2026
- Integrations
- Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. · eloquant.com, 3 Oct 2026
- Intended customers
- The company describes customers across sectors including banking, insurance, transport, retail, energy and public services. · eloquant.com, 3 Oct 2026
- Limits
- The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price. · eloquant.com, 3 Oct 2026
- Privacy compliance
- Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits. · eloquant.com, 3 Oct 2026
- Product
- Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings. · eloquant.com, 3 Oct 2026
- Purpose
- The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers. · eloquant.com, 3 Oct 2026
- Sales process
- The website offers a personalised online demo for organisations interested in its products. · eloquant.com, 3 Oct 2026
- Security
- Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. · eloquant.com, 3 Oct 2026
- Support
- The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. · eloquant.com, 3 Oct 2026
- Voice of customer
- The VoC offering collects and analyses customer feedback from satisfaction surveys and conversation listening. · eloquant.com, 3 Oct 2026