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Comcent
What Comcent is
Comcent is a voice infrastructure service for inbound calls and outbound dialing. It provides phone numbers, a browser-based softphone, queues, call recording, AI call analysis, and a real-time AI voice bot. Its visual flow editor can route incoming calls through menus, business hours, queues, and voice bots. AI Insights can generate transcripts, summaries, sentiment results, labels, and semantic search. Customers supply their own SIP trunk; the documentation lists Twilio, Telnyx, and Bandwidth as examples. Comcent offers a JSON REST API, webhooks, and multi-tenant organizations. Webhooks send processed calls as vCon documents to a CRM, data warehouse, or ticketing system, but failed deliveries are logged without retries. Comcent Cloud is hosted by Comcent, while Community Edition runs on Linux with Docker Compose. Self-hosted AI uses customer storage and Deepgram and OpenAI API keys. The Free plan costs nothing; Starter is $20 a month, Team $99 a month, and Scale $249 a month.
Who it suits
It suits teams needing voice-only inbound and outbound calling, visual routing, and AI call insights. Community Edition fits organizations able to run Linux hosting and provide a SIP trunk.
What it does well
- Inbound calling and outbound dialer
- Visual call-flow routing editor
- AI transcripts, summaries, and sentiment
- JSON REST API and webhooks
- Free Community Edition available
What to know first
- Customers must provide a SIP trunk
- Failed webhooks are not retried
- Calls pause when prepaid wallet empties
- Voice-only channel scope
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Community Edition | Open-source AGPL-licensed edition · Self-hosted on a Linux server · Bring your own SIP trunk | On request |
| Free | Free · Community Edition · self-hosted · AGPL-3.0 | Free |
| Starter | $20 /month · 5 concurrent calls · extra concurrent call $3/month each · recording retention 30 days · AI Insights pay as you go · additional AI Insights $0.020/min · transfer intelligence $0.03/min | $20 a month |
| Scale | $249 /month · 50 concurrent calls · extra concurrent call $5/month each · recording retention 3 years · 10,000 AI Insights min/month · additional AI Insights $0.012/min · transfer intelligence $0.03/min | $249 a month |
| Team | $99 /month · 20 concurrent calls · extra concurrent call $4/month each · recording retention 1 year · 3,000 AI Insights min/month · additional AI Insights $0.015/min · transfer intelligence $0.03/min | $99 a month |
| Enterprise | Custom · Self-hosted · billing, compliance and audit features · commercial licensing and support | On request |
As comcent.io lists them, read 23 Sept 2026. The maker's own page has the final word.
Verdict
Comcent combines programmable voice, call routing, and AI analysis with cloud or Linux self-hosting. Review the SIP-trunk requirement, webhook behavior, and plan limits before choosing an edition.
Facts from Comcent's own pages
- AI insights
- AI Insights can provide call transcripts, summaries, sentiment, labels and semantic search. · comcent.io, 11 Oct 2026
- Billing limit
- If the prepaid wallet runs out, calls pause until it is topped up. · comcent.io, 11 Oct 2026
- Call routing
- A visual flow editor routes inbound calls through menus, business hours, queues and voice bots. · comcent.io, 11 Oct 2026
- Carriers
- Customers bring their own SIP trunk; the documentation names Twilio, Telnyx and Bandwidth as examples. · comcent.io, 11 Oct 2026
- Cloud and self-hosting
- Comcent Cloud is hosted by Comcent, while Community Edition runs on a Linux server with Docker Compose. · comcent.io, 11 Oct 2026
- Company
- The site footer identifies the company as Comcent Technologies Private Limited. · comcent.io, 11 Oct 2026
- Data controls
- Comcent's compliance tools include deleting, downloading or anonymizing call data. · comcent.io, 11 Oct 2026
- Developer access
- Comcent exposes a JSON REST API and webhooks, and supports multi-tenant organisations. · comcent.io, 11 Oct 2026
- Digital channel scope
- voice_only · comcent.io, 23 Sept 2026
- Enterprise compliance
- Enterprise includes GDPR workflows for data-subject access and erasure requests, retention policies and compliant handling of recordings and transcripts. · comcent.io, 11 Oct 2026
- Free plan
- Yes · comcent.io, 23 Sept 2026
- Headquarters
- Brahmavara, Karnataka, India · comcent.io, 28 Sept 2026
- Inbound calling
- Yes · comcent.io, 23 Sept 2026
- Integrations
- Webhooks deliver processed calls as vCon documents for storage in a CRM, data warehouse or ticketing tool. · comcent.io, 11 Oct 2026
- Outbound dialer
- Yes · comcent.io, 23 Sept 2026
- Product
- Comcent provides voice infrastructure with phone numbers, a browser based softphone, queues, call recording, AI call analysis and a real-time AI voice bot. · comcent.io, 11 Oct 2026
- Self-hosted AI
- Self-hosted installations use the customer's own storage and Deepgram and OpenAI API keys for AI features. · comcent.io, 11 Oct 2026
- Support
- The company says it reads and answers every message sent to [email protected]. · comcent.io, 11 Oct 2026
- Webhook limitation
- Webhook deliveries are attempted once, and failed deliveries are logged without retries. · comcent.io, 11 Oct 2026
Where Comcent stands on Freedom251
- Call Center Software#10 of 122