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Callision
by Callision
What Callision is
Callision is a browser-based cloud contact center and business phone system for sales and customer service teams. It provides inbound calling, an outbound dialer, IVR menus, internal chat, file sharing, call forwarding and voicemail to email. Routing options include schedules, IVR, ring-all, round-robin, skills and CRM rules. Managers can monitor calls live, whisper, screen or barge in, and view queue activity and abandoned-call alerts. Reports filter by users, queues and groups, support playback and expense review, and export to Excel. Magic QA is a beta AI tool that analyzes tone and satisfaction, flags problematic interactions and emails teams. Listed CRM integrations are Salesforce, Zendesk and amoCRM; telephony options include Twilio, Plivo and SIP trunks. The free plan supports up to five users, 5 GB storage, one queue, one IVR and one conference room, with reports kept one week.
Who it suits
Callision suits startups, medium-sized businesses and enterprise sales or customer-service operations needing browser telephony and routing. Its monitoring, reporting and CRM connections support managed contact-center teams.
What it does well
- Inbound and outbound calling with IVR
- Multiple routing strategies
- Live call monitoring and intervention tools
- Reports export to Excel
- Free plan available for five users
What to know first
- Free reports retained for one week
- Free plan limits storage to 5 GB
- Free plan allows one queue and IVR
- Enterprise price not listed
Limits
The Free plan includes up to 5 users, 5 GB file storage, one call queue, one IVR, and one conference room; reports are stored for one week. Callision Plus includes 20 GB storage, three queues, three IVRs, three conference rooms, and one-month report retention. Enterprise includes 50 GB storage and six-month report retention.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Callision Plus | $19.99/user/month · Unlimited users · 20GB file storage · Reports stored for one month · Three call queues · Three IVRs · Three conference rooms · Listed carriers free; unlisted carriers up to 5,000 minutes/month free, then $0.005/minute | $19.99 a month |
| FREE | $0.00/month · Up to 5 users · 5GB file storage · Reports stored for one week · One call queue · One IVR · One conference room · Bring your own carrier free | Free |
| ENTERPRISE | $29.99/user/month · Unlimited users · 50GB file storage · Reports stored for six months · Unlimited call queues, IVRs, and conference rooms · Listed carriers free; unlisted carriers up to 10,000 minutes/month free, then $0.003/minute | $29.99 a month |
As callision.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit https://callision.com/.
- Open the service in a modern web browser; no hardware or software installation is required.
- Choose the Free plan or review Callision Plus and Enterprise.
- Use the 30-minute, no-commitment review to discuss telephony needs and capabilities.
Verdict
Callision covers browser calling, routing, supervision, reporting and listed CRM or carrier integrations. The free tier is constrained by users, storage and retention, while larger deployments use paid plans.
Questions
Is there a free plan?
Yes. The Free plan costs nothing and supports up to 5 users.
How much does Callision Plus cost?
Callision Plus is $19.99 a month, billed at $19.99/user/month.
What platforms does it support?
Callision is available on the web through a modern browser.
Which CRM integrations are listed?
Salesforce, Zendesk, and amoCRM are listed.
Can customers use an existing telephony carrier?
The listed Twilio, Plivo, and SIP trunk integrations allow customers to use their existing carrier.
Who makes Callision?
The maker is Callision, headquartered at 11 Broadway, Suite 1300, New York, NY 10004, United States.
Facts from Callision's own pages
- AI quality assurance
- Magic QA is described as a beta AI tool that analyzes conversation tone and satisfaction, flags problematic interactions, and notifies teams by email. · callision.com, 11 Oct 2026
- Analytics
- Call reports can be filtered by users, queues, and groups, played back, reviewed for expenses, and exported to Excel. · callision.com, 11 Oct 2026
- Audience
- The maker describes Callision as serving startups, medium-sized businesses, and enterprise sales and customer service operations. · callision.com, 11 Oct 2026
- Calling and messaging
- The product includes browser-based calling, internal chat, file sharing, call forwarding, and voicemail to email. · callision.com, 11 Oct 2026
- Company reach
- The About page says Callision has over 700 customers in more than 80 countries. · callision.com, 11 Oct 2026
- CRM integrations
- The product lists Salesforce, Zendesk, and amoCRM integrations for click-to-call, incoming contact pop-ups, caller ID changes, and logging interactions and recordings. · callision.com, 11 Oct 2026
- Data control
- The homepage says Callision offers an option for organizations that need to store data locally; it does not specify the deployment details there. · callision.com, 11 Oct 2026
- Digital channel scope
- voice_plus_digital · callision.com, 23 Sept 2026
- Dynamic CallerID
- Dynamic CallerID can match the outbound caller ID to the recipient’s region, such as using a matching area-code prefix. · callision.com, 11 Oct 2026
- Free plan
- Yes · callision.com, 23 Sept 2026
- Headquarters
- 11 Broadway, Suite 1300, New York, NY 10004, United States · callision.com, 19 Oct 2026
- Inbound calling
- Yes · callision.com, 23 Sept 2026
- IVR builder
- Yes · callision.com, 23 Sept 2026
- Monitoring
- Managers can monitor calls in real time, screen or barge into calls, whisper to employees, and view queue activity and abandoned-call notifications. · callision.com, 11 Oct 2026
- Outbound dialer
- Yes · callision.com, 23 Sept 2026
- Product
- Callision is a browser-based cloud contact center and business phone system for sales and customer service teams. · callision.com, 11 Oct 2026
- Routing
- It supports schedule-based routing, IVR menus, ring-all and round-robin distribution, skill-based routing, and CRM-based routing scenarios. · callision.com, 11 Oct 2026
- Security and access
- The maker says the service is securely accessible through a modern web browser from permitted locations and requires no hardware or software installation. · callision.com, 11 Oct 2026
- Support
- Callision offers a 30-minute, no-commitment review of a customer’s telephony needs and its capabilities. · callision.com, 11 Oct 2026
- Telephony integrations
- Callision lists Twilio, Plivo, and SIP trunk integrations, allowing customers to use their existing telephony carrier. · callision.com, 11 Oct 2026
Where Callision stands on Freedom251
- Call Center Software#13 of 122
- Call Management system#7 of 30