Netcall Omnichannel Contact Centre

Name: Netcall Omnichannel Contact Centre
Price: 20700 GBP

Web· paid plans from £1,725/mo

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Freedom report

One barScore 6.6

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Netcall Omnichannel Contact Centre is ranked #15 of 126 in call center software on Freedom251, made by Netcall Omnichannel Contact Centre (Bedford, United Kingdom). It runs on Web. Paid plans start at £1,725/mo.

Netcall Omnichannel Contact Centre plans and pricing

All plans

Liberty Converse platform fee (including 25 Concurrent Agents) £20,700/yr £20,700.00 per annum 25 concurrent agents included · agents, administrators and supervisors included assets.applytosupply.digitalmarketplace.service.gov.uk · 11 Oct 2026

Compared on call center software

Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Workforce management: Yes

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The record

Product: Liberty Converse is Netcall’s cloud contact centre solution for coordinating customer conversations across channels.
Channels: The product can coordinate voice, email, SMS, chat, social media, video and integrated callbacks in a unified platform.
AI assistants: AI virtual assistants work across voice and digital channels and can hand conversations to human agents with suggested responses.
Agent workspace: The unified workspace brings customer information, conversation history and tools together for agents.
Routing: Intelligent routing directs calls and digital interactions to an appropriate team member based on skills and issue complexity.
Language support: The product translates chats from over 75 languages to English and displays team responses in the customer’s chosen language.
CRM and backend integration: Integration with backend systems and CRM can provide agents with a 360 degree customer view for case management and service logs.
Microsoft Teams: Liberty Converse for Microsoft Teams is described as certified to Microsoft standards and supports calls and messages within the contact centre app.
Security and compliance: The features page lists PCI-compliant payment handling, GDPR controls, SSO and secure remote access.
Secure payments: Secure payment technology protects sensitive card information during real-time customer interactions and supports PCI compliance requirements.
Support: Netcall support is available by phone at 0330 363 0300, by email at [email protected] and through a portal for logging issues and tracking cases.
Intended customers: Netcall describes itself as an enterprise software company serving organisations in healthcare, government, financial services, housing and other sectors.
Pricing scope: The opened pricing document lists a platform fee and included concurrent agent count; it says call rates are set at contract time and subject to change.
Price from: £1,725/mo

Where it ranks on Freedom251

Best Call Center Software in 2026#15 of 126

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Sources

netcall.com/platform/contact-centre/omnichannel-eng· checked 11 Oct 2026
netcall.com/platform/contact-centre/liberty-convers· checked 11 Oct 2026
netcall.com/platform/contact-centre/liberty-convers· checked 11 Oct 2026
netcall.com/contact/· checked 11 Oct 2026
netcall.com/about/· checked 11 Oct 2026
assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-13/documents/92445/234376137029· checked 11 Oct 2026