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Netcall Omnichannel Contact Centre
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What Netcall Omnichannel Contact Centre is
Netcall Omnichannel Contact Centre is Netcall’s cloud contact centre solution, delivered as Liberty Converse, for coordinating customer conversations across voice and digital channels. Its unified platform supports inbound calling, outbound dialing, an IVR builder, and conversations through email, SMS, chat, social media, video, and integrated callbacks. Intelligent routing assigns calls and digital interactions to team members according to their skills and the complexity of an issue. AI virtual assistants handle voice and digital conversations and can hand them to human agents with suggested responses. Agents work from a shared workspace that brings together customer information, conversation history, and tools. The product translates chats from more than 75 languages into English for teams, while presenting team responses in the customer’s chosen language. Connections to CRM and backend systems can give agents a 360-degree customer view for case management and service logs. Features include PCI-compliant payment handling, GDPR controls, single sign-on, and secure remote access. The Microsoft Teams offering supports calls and messages within the contact centre app and is described as certified to Microsoft standards. Netcall is headquartered in Bedford, United Kingdom, and was founded in 1984. Pricing is on request; a listed annual platform fee includes 25 concurrent agents.
Who it suits
It suits organisations that need to coordinate customer service across voice, messaging, social, video, and callback channels. Its routing, shared agent workspace, language translation, and CRM connections are relevant to teams handling complex cases, while its listed customer sectors include healthcare, government, financial services, and housing.
What it does well
- Coordinates voice, email, SMS, chat, social, video, and callbacks.
- Routes interactions by agent skills and issue complexity.
- AI assistants can pass conversations to agents with suggested responses.
- Translates chats from over 75 languages into English.
- Includes PCI-compliant payment handling, GDPR controls, and SSO.
What to know first
- Pricing is available on request.
- The listed platform fee includes 25 concurrent agents.
Limits
The listed platform fee is £20,700.00 per annum and includes 25 concurrent agents. Call rates are set at contract time and are subject to change.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Liberty Converse platform fee (including 25 Concurrent Agents) | £20,700.00 per annum · 25 concurrent agents included · agents, administrators and supervisors included | £20,700 a year |
As netcall.com lists them, read 11 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Netcall contact centre website.
- Contact Netcall for pricing and contract details.
- Choose the platform fee plan, which includes 25 concurrent agents.
- Use the web platform to coordinate customer conversations.
Verdict
Choose Netcall Omnichannel Contact Centre if your organisation needs one cloud platform for voice and digital customer conversations, with routing, AI assistance, translation, and agent context. Look elsewhere if you need published pricing or a platform fee sized differently from the listed 25-concurrent-agent plan.
Questions
How much does Netcall Omnichannel Contact Centre cost?
The listed Liberty Converse platform fee, including 25 concurrent agents, is £20,700.00 per annum. Call rates are set at contract time and may change.
Which channels does it support?
It coordinates voice, email, SMS, chat, social media, video, and integrated callbacks.
What platforms are available?
The listed platform is web. Liberty Converse for Microsoft Teams supports calls and messages within the contact centre app.
Does it support multiple languages?
It translates chats from over 75 languages into English for teams and displays team responses in the customer’s chosen language.
What security features are listed?
The features include PCI-compliant payment handling, GDPR controls, single sign-on, and secure remote access.
How can customers contact support?
Support is available by phone at 0330 363 0300, by email at [email protected], and through a portal for logging issues and tracking cases.
Facts from Netcall Omnichannel Contact Centre's own pages
- Agent workspace
- The unified workspace brings customer information, conversation history and tools together for agents. · netcall.com, 11 Oct 2026
- AI assistants
- AI virtual assistants work across voice and digital channels and can hand conversations to human agents with suggested responses. · netcall.com, 11 Oct 2026
- Channels
- The product can coordinate voice, email, SMS, chat, social media, video and integrated callbacks in a unified platform. · netcall.com, 11 Oct 2026
- CRM and backend integration
- Integration with backend systems and CRM can provide agents with a 360 degree customer view for case management and service logs. · netcall.com, 11 Oct 2026
- Digital channel scope
- omnichannel · netcall.com, 23 Sept 2026
- Founded
- 1984 · netcall.com, 19 Oct 2026
- Headquarters
- Bedford, United Kingdom · netcall.com, 19 Oct 2026
- Inbound calling
- Yes · netcall.com, 23 Sept 2026
- Intended customers
- Netcall describes itself as an enterprise software company serving organisations in healthcare, government, financial services, housing and other sectors. · netcall.com, 11 Oct 2026
- IVR builder
- Yes · netcall.com, 23 Sept 2026
- Language support
- The product translates chats from over 75 languages to English and displays team responses in the customer’s chosen language. · netcall.com, 11 Oct 2026
- Microsoft Teams
- Liberty Converse for Microsoft Teams is described as certified to Microsoft standards and supports calls and messages within the contact centre app. · netcall.com, 11 Oct 2026
- Outbound dialer
- Yes · netcall.com, 23 Sept 2026
- Pricing scope
- The opened pricing document lists a platform fee and included concurrent agent count; it says call rates are set at contract time and subject to change. · assets.applytosupply.digitalmarketplace.service.gov.uk, 11 Oct 2026
- Product
- Liberty Converse is Netcall’s cloud contact centre solution for coordinating customer conversations across channels. · netcall.com, 11 Oct 2026
- Routing
- Intelligent routing directs calls and digital interactions to an appropriate team member based on skills and issue complexity. · netcall.com, 11 Oct 2026
- Secure payments
- Secure payment technology protects sensitive card information during real-time customer interactions and supports PCI compliance requirements. · netcall.com, 11 Oct 2026
- Security and compliance
- The features page lists PCI-compliant payment handling, GDPR controls, SSO and secure remote access. · netcall.com, 11 Oct 2026
- Support
- Netcall support is available by phone at 0330 363 0300, by email at [email protected] and through a portal for logging issues and tracking cases. · netcall.com, 11 Oct 2026
- Workforce management
- Yes · netcall.com, 23 Sept 2026
Where Netcall Omnichannel Contact Centre stands on Freedom251
- Call Center Software#81 of 122