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Altitude Xperience
What Altitude Xperience is
Altitude Xperience is a contact centre platform for handling customer interactions across voice and digital channels. It combines voice, email, chat, WhatsApp, social, and SMS in one agent desktop with shared customer history. Its functions are organized around identifying, distributing, managing, and measuring interactions, with inbound calling, outbound dialling, IVR building, and workforce management. Routing can use skills, language, priority, and customer value, while live dashboards present more than 200 KPIs.
Automation tools include chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics. Outbound campaigns can use predictive, progressive, or preview dialling, with campaign analytics and TRAI Do Not Disturb compliance. Certified connectors are listed for Salesforce, Microsoft Dynamics, SAP, and Siebel; REST APIs and the Xperience Hub marketplace are also available. Deployment can be in the cloud, on-premise, or hybrid, and the listed platforms include API, self-hosted, and web. The maker describes its audience as contact centres, including BPO and financial services as well as telecom, retail, government, healthcare, transport, and hospitality. Altitude Xperience reports more than 1,100 live installations across 80 countries. It is paid, with pricing available on request.
Who it suits
Altitude Xperience suits contact centres that need to manage voice and digital interactions together, with shared customer history, routing, analytics, and workforce management. Its listed industries include BPO, financial services, telecom, retail, government, healthcare, transport, and hospitality.
What it does well
- Brings voice, email, chat, WhatsApp, social, and SMS into one agent desktop.
- Routes interactions using skills, language, priority, and customer value.
- Includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics.
- Live dashboards report more than 200 KPIs.
- Offers cloud, on-premise, and hybrid deployment options.
- Lists certified connectors for Salesforce, Microsoft Dynamics, SAP, and Siebel.
What to know first
- Pricing is available on request.
- A personalised demo is the listed route for seeing the platform.
Getting started
- Visit the Altitude Xperience platform website.
- Book a personalised live demo tailored to your industry and use case.
- Ask the maker for pricing.
- Discuss cloud, on-premise, or hybrid deployment.
Verdict
Choose Altitude Xperience if your contact centre needs omnichannel interaction handling with routing, workforce management, automation, and detailed dashboards. Consider another option if you need a stated price before contacting the maker.
Questions
How much does Altitude Xperience cost?
It is a paid platform, and pricing is available on request.
Which channels does it support?
It brings voice, email, chat, WhatsApp, social, and SMS into one agent desktop.
How can it be deployed?
Deployment options are cloud, on-premise, or hybrid.
What integrations are listed?
Certified connectors are listed for Salesforce, Microsoft Dynamics, SAP, and Siebel, along with REST APIs and the Xperience Hub marketplace.
Who is Altitude Xperience designed for?
The maker describes it for contact centres and lists industries including BPO, financial services, telecom, retail, government, healthcare, transport, and hospitality.
Facts from Altitude Xperience's own pages
- AI and automation
- The platform includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics. · altitudeapac.com, 11 Oct 2026
- Analytics
- The platform page describes live dashboards with more than 200 KPIs. · altitudeapac.com, 11 Oct 2026
- Automation
- The platform includes chatbots, voicebots, robotic process automation, AI quality scoring, and speech analytics. · altitudeapac.com, 11 Oct 2026
- Channels
- It brings voice, email, chat, WhatsApp, social, and SMS into one agent desktop with shared customer history. · altitudeapac.com, 11 Oct 2026
- Demo
- The maker offers personalised live demos tailored to the prospect’s industry and use case. · altitudeapac.com, 11 Oct 2026
- Deployment
- The platform can be deployed in the cloud, on-premise, or in a hybrid setup. · altitudeapac.com, 11 Oct 2026
- Digital channel scope
- omnichannel · altitudeapac.com, 22 Sept 2026
- Founded
- 1993 · altitudeapac.com, 28 Sept 2026
- Headquarters
- Gurugram, Haryana, India · altitudeapac.com, 28 Sept 2026
- Inbound calling
- Yes · altitudeapac.com, 22 Sept 2026
- Integrations
- The maker lists certified connectors for Salesforce, Microsoft Dynamics, SAP, and Siebel, as well as REST APIs and an Xperience Hub marketplace. · altitudeapac.com, 11 Oct 2026
- Intended users
- The maker describes the platform for contact centres and lists BPO, financial services, telecom, retail, government, healthcare, transport, and hospitality among its industries. · altitudeapac.com, 11 Oct 2026
- IVR builder
- Yes · altitudeapac.com, 22 Sept 2026
- Outbound campaigns
- Outbound features include predictive, progressive, and preview dialling, with TRAI Do Not Disturb compliance and campaign analytics. · altitudeapac.com, 11 Oct 2026
- Outbound dialer
- Yes · altitudeapac.com, 22 Sept 2026
- Pricing availability
- The platform page invites visitors to book a demo and does not state a price. · altitudeapac.com, 11 Oct 2026
- Purpose
- Altitude Xperience is a unified contact centre platform organized around Identify, Distribute, Manage, and Measure. · altitudeapac.com, 11 Oct 2026
- Regional compliance
- The platform page lists PCI DSS, GDPR, DPDP Act, RBI, TRAI, and MAS among its compliance capabilities. · altitudeapac.com, 11 Oct 2026
- Routing
- Routing can use skills, language, priority, and customer value to select resources for interactions. · altitudeapac.com, 11 Oct 2026
- Routing and analytics
- It supports routing by skills, language, priority, and customer value, and provides live dashboards with more than 200 KPIs. · altitudeapac.com, 11 Oct 2026
- Scale
- The platform page reports more than 1,100 live installations across 80 countries. · altitudeapac.com, 11 Oct 2026
- Security
- The maker’s cloud page lists ISO 27001, SOC 2, and PCI DSS compliant hosting with encryption at rest and in transit. · altitudeapac.com, 11 Oct 2026
- Security and compliance
- The maker lists ISO 27001, PCI DSS, and GDPR, and says the platform includes compliance support for DPDP Act, RBI, TRAI, and MAS requirements. · altitudeapac.com, 11 Oct 2026
- Support
- The maker offers a support service and says callback requests receive a response within two business hours. · altitudeapac.com, 11 Oct 2026
Where Altitude Xperience stands on Freedom251
- Call Center Software#82 of 122