Freedom251 › Call Center Software
INO CX
What INO CX is
INO CX is a paid, web-based contact center platform for customer service, sales, technical support, and business process outsourcing teams. It brings together voice, messaging, email, SMS, payments, campaigns, supervision, and CRM integrations. Supported channels include calls, live chat, SMS, email, video calls, and social messaging. Its automatic contact distributor can route customers by agent skills, availability, or priority, while the IVR builder supports custom flows and self-service. Essential focuses on calling, skill-based routing, IVR, recording, supervision, CRM integrations, dashboards, KPI reporting, and phone-number provisioning. Business adds shared email inboxes, case assignment, templates, approval workflows, and unified voice-email history. Premium adds WhatsApp, SMS, social messaging, video, omnichannel routing, a full customer view, and omnichannel analytics. Integrations include Salesforce, HubSpot, Zendesk, Zoho, a Chrome extension, APIs, and webhooks. INO lists TLS/SSL encryption, role controls, monitoring, security alerts, multi-region storage, 99.9% uptime, and 24/7 support. Pricing is available on request; usage features are billed by consumption.
Who it suits
INO CX suits service, sales, technical-support, and outsourcing teams managing several customer channels. It is also aimed at organizations needing CRM integrations, routing, supervision, and reporting.
What it does well
- Inbound calling, outbound dialer, and IVR builder
- Channels include voice, email, chat, and social
- Skill, availability, and priority-based routing
- CRM, API, webhook, and extension integrations
- 99.9% uptime guarantee and 24/7 support
What to know first
- Pricing is available only on request
- No self-service free trial
- Usage features incur consumption-based charges
- Channel breadth varies by plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Essential | Per agent, per month; contact sales for pricing · Voice · inbound and outbound calls · smart routing and IVR · call recording · CRM integration · dashboards | On request |
| Custom | Tailored quote · Customized channel mix · agent volume · AI requirements | On request |
| Business | Per agent, per month; contact sales for pricing · Everything in Essential · shared email inboxes · smart email routing · response templates · unified voice and email history | On request |
| Premium | Per agent, per month; contact sales for pricing · Everything in Business · live chat · WhatsApp · SMS and social messaging · video calls · omnichannel routing and analytics | On request |
As ino.global lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
INO CX offers a staged path from voice operations to broader omnichannel contact management. Buyers should request pricing and a personalized demo, then match channel requirements to the plan structure.
Facts from INO CX's own pages
- Availability
- INO advertises a 99.9% uptime guarantee and distributed data storage across multiple geographic regions. · ino.global, 11 Oct 2026
- Channels
- The platform supports calls, live chat, SMS, email, video calls, and social messaging. · ino.global, 11 Oct 2026
- Company reach
- INO GLOBAL says it operates across more than 30 countries and has offices in France, Mexico, Peru, Chile, and Colombia. · ino.global, 11 Oct 2026
- Company scale
- INO GLOBAL says 300 companies rely on its solutions and reports 6,000 users across diverse industries. · ino.global, 11 Oct 2026
- Compliance
- INO says its cloud provider is PCI DSS-compliant and that it runs regular security audits and vulnerability scans. · ino.global, 11 Oct 2026
- Digital channel scope
- omnichannel · ino.global, 22 Sept 2026
- Free plan
- No · ino.global, 22 Sept 2026
- Inbound calling
- Yes · ino.global, 22 Sept 2026
- Integrations
- The maker lists Salesforce, HubSpot, Zendesk, Zoho, a Chrome extension, APIs, and webhooks as integration options. · ino.global, 11 Oct 2026
- Intended users
- The maker presents the product for customer service, sales, technical support, and business process outsourcing teams. · ino.global, 11 Oct 2026
- IVR builder
- Yes · ino.global, 22 Sept 2026
- Outbound dialer
- Yes · ino.global, 22 Sept 2026
- Product
- INO CX is an all-in-one contact center platform for managing voice, messaging, email, SMS, payments, campaigns, supervision, and CRM integrations. · ino.global, 11 Oct 2026
- Routing
- Its ACD routes customers based on agent skills, availability, or priority, and its IVR supports custom call flows and self-service. · ino.global, 11 Oct 2026
- Security
- The security page describes TLS/SSL 1.2 and 1.3 encryption, private data routing, virtual firewalls, role-based access control, monitoring, and security alerts. · ino.global, 11 Oct 2026
- Support
- The pricing comparison lists 24/7 customer support, while the homepage also describes 24/7 support. · ino.global, 11 Oct 2026
- Trial
- INO says it does not offer a self-service free trial and instead offers a personalized demo. · ino.global, 11 Oct 2026
- Usage charges
- Usage-based features, including SMS or WhatsApp messaging volume, are billed according to consumption. · ino.global, 11 Oct 2026
Where INO CX stands on Freedom251
- Call Center Software#83 of 122