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Evolve IP Contact Centre
What Evolve IP Contact Centre is
Evolve IP Contact Centre is an omnichannel cloud contact centre for customer conversations and reporting after communications. Customers can use voice, email, text, webchat, WhatsApp and social media. Inbound calling, an IVR builder and workforce management are included. Skills-based routing sends callers to agents with suitable expertise, while queue callback returns calls at a convenient time. An AI feature connects to a customer knowledge base for real-time bot and webchat responses. Voice AI can record and transcribe conversations, analyze sentiment and trigger keyword actions. Dashboards provide business-unit reporting insights, and supervisors can receive real-time alerts across more than 100 metrics. Native integrations include Microsoft Teams and Cisco Webex, with standards-based APIs for CRM and other applications. Agents can work remotely and securely on chosen devices. The portal can provision more than 100 users with one click. Pricing is available on request.
Who it suits
This service suits organizations needing omnichannel customer communications, workforce management and reporting. The listed industries include financial services, healthcare, retail and government.
What it does well
- Omnichannel voice and digital channels
- Skills-based routing and queue callback
- AI knowledge-base responses
- Voice transcription and sentiment analysis
- Remote agent support
What to know first
- Pricing is on request
- Some plans are audio-only
- AI and reporting details depend on configuration
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Contact Centre | Omnichannel solution; pricing not stated | On request |
| Broadworks Call Centre Basic & Premium | Audio-only call centre; works across Webex, Microsoft Teams or traditional handsets | On request |
As evolveip.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
Evolve IP Contact Centre brings voice, digital channels, routing, AI and workforce tools into one service. Its broad platform coverage and integrations support distributed contact-centre operations.
Facts from Evolve IP Contact Centre's own pages
- AI
- The AI feature connects to a customer knowledge base for real-time bot and webchat responses. · evolveip.com, 12 Oct 2026
- Audience
- The Talkdesk CXA page names financial services, healthcare, retail and government among the industries it supports. · evolveip.com, 12 Oct 2026
- Channels
- Customers can communicate by voice, email, text, webchat, WhatsApp and social media. · evolveip.com, 12 Oct 2026
- Digital channel scope
- omnichannel · evolveip.com, 22 Sept 2026
- Inbound calling
- Yes · evolveip.com, 22 Sept 2026
- Integrations
- The contact centre integrates natively with Microsoft Teams and Cisco Webex and supports standards-based APIs for CRM and other applications. · evolveip.com, 12 Oct 2026
- IVR builder
- Yes · evolveip.com, 22 Sept 2026
- Product
- Evolve IP describes its Contact Centre as an omnichannel cloud contact centre for customer interactions and post-communication reporting. · evolveip.com, 12 Oct 2026
- Provisioning
- Evolve IP says its Contact Centre portal can provision more than 100 users with a single click. · evolveip.com, 12 Oct 2026
- Queue callback
- The queue callback feature reaches callers when it is convenient for them. · evolveip.com, 12 Oct 2026
- Remote work
- Agents can work remotely and securely on devices of their choice. · evolveip.com, 12 Oct 2026
- Reporting
- Content-rich dashboards provide business unit leaders with data capture and reporting insights. · evolveip.com, 12 Oct 2026
- Routing
- Skills-based routing transfers callers to agents with appropriate expertise. · evolveip.com, 12 Oct 2026
- Security
- Evolve IP lists ISO/IEC 27001, HITRUST CSF, HIPAA, PCI DSS and SOC 2 in its security and compliance framework. · evolveip.com, 12 Oct 2026
- Supervisor alerts
- Supervisors can receive real-time warnings and alerts across more than 100 metrics. · evolveip.com, 12 Oct 2026
- Support
- Evolve IP lists a UK support desk reachable by phone at +44 (0) 292 002 0380 option 1 and by email at [email protected]. · evolveip.com, 12 Oct 2026
- Talkdesk AI
- The Talkdesk CXA page describes a preconfigured 24/7 AI agent and generative AI routing using natural voice conversations. · evolveip.com, 12 Oct 2026
- Voice AI
- Call recording with Voice AI can capture and transcribe conversations to analyze caller sentiment and trigger automated keyword actions. · evolveip.com, 12 Oct 2026
- Workforce management
- Yes · evolveip.com, 22 Sept 2026
Where Evolve IP Contact Centre stands on Freedom251
- Call Center Software#84 of 122