Freedom251 › Voice Broadcasting Software
ICTDialer
by ICTDialer
What ICTDialer is
ICTDialer is a cloud workspace for inbound and outbound call campaigns, contact management, and fax marketing. Call-center tools include predictive and power dialing, IVR, call recording, answering-machine detection, do-not-call opt-outs, and time-zone support. Agents work through a supported browser with the built-in WebRTC phone; no desktop softphone is required. A CRM contact hub brings together contact timelines, lead and pipeline management, and automated follow-ups. Fax tools cover bulk campaigns, multiple attachments, cover sheets, monitoring, and retries. REST APIs and third-party integrations can trigger flows from other apps. The Call Center and FAX Services plans each cost $10 a month per agent and include two concurrent channels per agent. Voice and fax use are billed separately through a prepaid balance, with call rates varying by destination. The site lists 24/7 support for both packages. ICTDialer is a product of ICTVision, a joint venture of ICT Innovations, based in Multan, Pakistan.
Who it suits
ICTDialer suits call centers and other teams listed by the maker, including BPO, healthcare, banking, insurance, and retail teams. It may fit organizations handling both phone campaigns and fax marketing through a browser.
What it does well
- Inbound and outbound calling with predictive and power dialing
- Built-in CRM includes lead and pipeline management
- Fax tools include monitoring and retries
- Browser-based WebRTC phone requires no desktop softphone
- Free trial includes all features and requires no credit card
What to know first
- No free plan
- Voice and fax usage are billed separately
- Account activation is manual after payment clears
Limits
Each listed plan provides two concurrent channels per agent. Voice and fax usage are billed separately through prepaid balance, with top-ups of $30, $50, $100, $200, or $500.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Call Center | Billed every month · Per agent · Two concurrent channels per agent · Balance top-up: $30 / $50 / $100 / $200 / $500 · Unlimited campaigns, contacts and reporting · Voice and fax usage billed separately | $10 a month |
| FAX Services | Billed every month · Per agent · Two concurrent channels per agent · Balance top-up: $30 / $50 / $100 / $200 / $500 · Unlimited campaigns, contacts and reporting · Voice and fax usage billed separately | $10 a month |
As ictdialer.com lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Open an account on the ICTDialer website
- Start the free trial without entering a credit card
- Choose the Call Center or FAX Services plan
- Complete payment and prepaid balance setup
- Wait for manual activation after payment clears
- Receive login details by email or support ticket
- Sign in through a supported browser
Verdict
ICTDialer combines calling, contact management, and fax tools, with a browser-based phone for agents. Budget separately for usage charges and allow for manual account activation after payment.
Questions
How much does ICTDialer cost?
The Call Center and FAX Services plans each cost $10 a month per agent, billed monthly.
Which platforms does ICTDialer support?
ICTDialer is a web service. Agents use a supported browser and the built-in WebRTC phone.
Are campaigns, contacts, and reports limited?
The listed plans include unlimited campaigns, contacts, and reporting.
Are voice and fax charges included?
No. Voice and fax usage are billed separately using prepaid balance, and call rates vary by destination.
Does ICTDialer offer integrations?
Yes. It provides REST APIs and third-party integrations that can trigger flows from other applications.
Facts from ICTDialer's own pages
- Activation
- The support guide says account activation is handled manually by the team after payment clears, with login details sent by email or support ticket. · ictdialer.com, 5 Oct 2026
- Browser access
- Agents use a supported browser and the built-in WebRTC phone; the support guide says no desktop softphone is required. · ictdialer.com, 5 Oct 2026
- Company
- ICTDialer is described as a product of ICTVision, a joint venture of ICT Innovations, based in Multan, Pakistan. · ictdialer.com, 5 Oct 2026
- CRM
- The platform describes a built-in CRM contact hub with contact timelines, lead and pipeline management, and automated follow-ups. · ictdialer.com, 5 Oct 2026
- Dialing
- Call center features include predictive and power dialing, inbound and outbound service, IVR, call recording, AMD, DNC opt-out and time-zone support. · ictdialer.com, 5 Oct 2026
- Digital channel scope
- voice_plus_digital · ictdialer.com, 22 Sept 2026
- Fax
- Fax features include bulk campaigns, multiple file attachments, cover sheets, campaign monitoring and retry options. · ictdialer.com, 5 Oct 2026
- Headquarters
- Multan, Punjab, Pakistan · ictdialer.com, 28 Sept 2026
- Inbound calling
- Yes · ictdialer.com, 22 Sept 2026
- Integrations
- The site says ICTDialer provides REST APIs and third-party integrations, and describes triggering flows from third-party apps via REST API. · ictdialer.com, 5 Oct 2026
- IVR builder
- Yes · ictdialer.com, 22 Sept 2026
- Outbound dialer
- Yes · ictdialer.com, 22 Sept 2026
- Product
- ICTDialer combines inbound and outbound call campaigns, contact management and fax marketing in a cloud workspace. · ictdialer.com, 5 Oct 2026
- Security
- The site describes fax transmission as TLS-encrypted and says it offers signed Business Associate Agreements, audit logs and role-based access for HIPAA use cases. · ictdialer.com, 5 Oct 2026
- Support
- The pricing page lists 24/7 support for both packages, while the support page says tickets receive a response within one business day. · ictdialer.com, 5 Oct 2026
- Target users
- The site presents the service for call centers, BPOs, healthcare, banking and finance, insurance, debt collection, real estate, telecom, education, retail, and political or survey teams. · ictdialer.com, 5 Oct 2026
- Trial
- The contact page says every new account gets a free trial with access to all features and no credit card required; it does not state the trial length. · ictdialer.com, 5 Oct 2026
- Usage charges
- Voice and fax usage are billed separately using prepaid balance, and the site says call rates vary by destination. · ictdialer.com, 5 Oct 2026
Where ICTDialer stands on Freedom251
- Voice Broadcasting Software#13 of 26
- Call Center Software#85 of 122