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eGain Conversation Hub
What eGain Conversation Hub is
eGain Conversation Hub brings customer interactions across messaging, social, chat, email, cobrowse, video, and phone into a platform for automation and agent support. Its knowledge hub provides trusted answers, and generative AI drafts and personalizes agent responses. Conversations can begin with a virtual assistant and escalate to a live agent. eGain Chat supports messaging, app, and website conversations, with video chat and click-to-call options. Cobrowse guides customers through HTML forms with granular controls and no download. CallTrack logs calls and provides AI guidance, knowledge support, call controls, a soft phone, and screen pop. Mail supports automated email routing and workflows; Social supports channel monitoring. Notify sends reminders and updates through SMS, email, push, messaging, and voice, while Offers provides contextual promotions and self-service based on business rules and AI decision support. The service has web and API access, with published APIs for connecting additional channels.
Who it suits
It suits organizations handling customer conversations across multiple channels that need automation, agent support, or virtual-assistant handoff. Teams seeking API access or connections to additional channels may also find its integration options relevant.
What it does well
- Supports phone, messaging, social, chat, email, cobrowse, and video
- AI drafts and personalizes agent responses
- Virtual-assistant conversations can escalate to live agents
- Cobrowse requires no download
- Published APIs allow additional channel connections
What to know first
- No free plan
- Cobrowse is focused on guided HTML form completion
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| eGain Conversation Hub | Pricing not listed on the maker’s pricing page | On request |
As egain.com lists them, read 30 Sept 2026. The maker's own page has the final word.
Verdict
Conversation Hub combines digital and phone interactions with agent assistance, automation, and several channel-specific tools.
Facts from eGain Conversation Hub's own pages
- AI assistance
- Generative AI drafts and personalizes responses for agents. · egain.com, 30 Sept 2026
- API access
- Conversation Hub APIs are available through the developer portal’s Try It feature. · apidev.egain.com, 30 Sept 2026
- Bot handoff
- Channels can start with a virtual assistant and escalate to a live agent as needed. · help.egain.com, 30 Sept 2026
- Call tracking
- eGain CallTrack logs and tracks calls with AI guidance, knowledge support, call controls, a soft phone, and screen pop. · egain.com, 30 Sept 2026
- Channels
- It supports messaging, social, chat, email, cobrowse, video, and phone interactions. · egain.com, 30 Sept 2026
- Chat
- eGain Chat lets customers chat through messaging, an app, or a website, with video chat and click-to-call options. · egain.com, 30 Sept 2026
- Cobrowse
- eGain Cobrowse supports guided HTML form completion with granular controls, and requires no download. · egain.com, 30 Sept 2026
- Company
- eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA. · sec.gov, 30 Sept 2026
- Custom channels
- The maker says customers can connect additional channels to Conversation Hub through published APIs using Bring Your Own Channel. · help.egain.com, 30 Sept 2026
- Digital channel scope
- omnichannel · egain.com, 22 Sept 2026
- Digital interactions
- The product page lists eGain Chat, Cobrowse, CallTrack, Offers, Mail, and Social capabilities. · egain.com, 30 Sept 2026
- Email and social
- eGain Mail supports automated email routing, flexible workflows, and agent productivity tools; the page also describes monitoring social channels. · egain.com, 30 Sept 2026
- Founded
- 1997 · egain.com, 28 Sept 2026
- Generative AI
- GenAI drafts and personalizes responses to boost agent productivity. · egain.com, 30 Sept 2026
- Headquarters
- The company locations page lists eGain Corporation in Sunnyvale, California, USA. · egain.com, 30 Sept 2026
- Inbound calling
- Yes · egain.com, 22 Sept 2026
- Knowledge
- The product uses trusted answers from eGain’s knowledge hub to help provide quick, correct responses. · egain.com, 30 Sept 2026
- Messaging channels
- The help documentation lists web chat, WhatsApp, Apple Messages for Business, X direct messages, Facebook Messenger, and SMS activities. · help.egain.com, 30 Sept 2026
- Notifications
- eGain Notify delivers reminders, alerts, and updates through SMS, email, push, messaging, and voice. · egain.com, 30 Sept 2026
- Pricing
- The maker’s pricing page lists prices for other eGain products but does not list a Conversation Hub price. · egain.com, 30 Sept 2026
- Pricing availability
- The pricing page lists prices for other eGain products but does not list a Conversation Hub price. · egain.com, 30 Sept 2026
- Promotions
- eGain Offers provides contextual website promotions, self-service, and agent assistance based on configurable business rules and AI-powered decision support. · egain.com, 30 Sept 2026
- Purpose
- Conversation Hub unifies and automates customer conversations across channels. · egain.com, 30 Sept 2026
- Security
- eGain’s security policy says its service security program is based on NIST 800-53 and ISO 27001:2013 and includes annual third-party audits such as SOC 2 Type II. · hd.egain.com, 30 Sept 2026
Where eGain Conversation Hub stands on Freedom251
- Customer Service - Enterprise Software#14 of 27
- Call Center Software#88 of 122