eGain Conversation Hub

Web · API

Freedom report

One barScore 5.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

eGain Conversation Hub is ranked #63 of 126 in call center software on Freedom251, made by eGain Conversation Hub (Sunnyvale, California, United States). It runs on API, Web. There is no free plan.

eGain Conversation Hub plans and pricing

All plans

eGain Conversation Hub Not published Pricing not listed on the maker’s pricing page egain.com · 30 Sept 2026

Compared on call center software

Inbound calling: Yes
Digital channel scope: omnichannel

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The record

Purpose: Conversation Hub unifies and automates customer conversations across channels.
Channels: It supports messaging, social, chat, email, cobrowse, video, and phone interactions.
Knowledge: The product uses trusted answers from eGain’s knowledge hub to help provide quick, correct responses.
Generative AI: GenAI drafts and personalizes responses to boost agent productivity.
Chat: eGain Chat lets customers chat through messaging, an app, or a website, with video chat and click-to-call options.
Cobrowse: eGain Cobrowse supports guided HTML form completion with granular controls, and requires no download.
Call tracking: eGain CallTrack logs and tracks calls with AI guidance, knowledge support, call controls, a soft phone, and screen pop.
Email and social: eGain Mail supports automated email routing, flexible workflows, and agent productivity tools; the page also describes monitoring social channels.
Notifications: eGain Notify delivers reminders, alerts, and updates through SMS, email, push, messaging, and voice.
Promotions: eGain Offers provides contextual website promotions, self-service, and agent assistance based on configurable business rules and AI-powered decision support.
Pricing: The maker’s pricing page lists prices for other eGain products but does not list a Conversation Hub price.
Support: The maker’s site lists [email protected] and the phone number +1 800-821-4358.
Security and compliance: eGain says it holds SOC 2 Type II certification, FedRAMP authorization, HIPAA and GDPR compliance, and PCI DSS compliance as a Level 1 network and hosting services provider.
Company: eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA.

Where it ranks on Freedom251

Best Call Center Software in 2026#63 of 126
Best Social Media Customer Service Software in 2026#24 of 43

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Sources

egain.com/conversation-hub/· checked 30 Sept 2026
egain.com/pricing/· checked 30 Sept 2026
egain.com/built-on-trust/· checked 30 Sept 2026
sec.gov/Archives/edgar/data/1066194/00011046592· checked 30 Sept 2026
help.egain.com/help/agent/messaging_hub_activity.htm· checked 30 Sept 2026
help.egain.com/help/administration/messaging_hub_about· checked 30 Sept 2026
apidev.egain.com/tryitsandbox· checked 30 Sept 2026
hd.egain.com/contracts/egain-security-policy.pdf· checked 30 Sept 2026