Convoso

What Convoso is

Convoso is a web-based cloud platform for outbound sales and contact center teams, including sales and lead generation operations. It combines inbound calling with predictive, power, progressive, and preview dialers. Its omnichannel contact center capabilities cover voice, email, and SMS, with an IVR builder for call flows. Teams can use workflow automation, reporting and analytics, and real-time monitoring to manage contact center activity. Compliance tools include do-not-call scrubbing, workflows for reassigned numbers, dynamic scripting, and state-level dialing controls. Attempt Control Manager limits repeat dialing of the same number across campaigns and duplicate lead records within a time window. Convoso offers cloud REST APIs for integrations with third-party and proprietary applications; its Salesforce offering embeds predictive and power dialing in Salesforce. The company describes its service as including white-glove onboarding, dedicated implementation, and ongoing support. Convoso was founded in 2006 and is headquartered in Woodland Hills, California. Pricing is customized according to seats, features, and services, with primarily annual plans; monthly options may be discussed with sales. Carrier fees may be charged separately, and optional add-ons are available.

Who it suits

Convoso is aimed at high-velocity revenue teams and contact centers, particularly sales and lead generation teams. Its mix of dialers, channels, automation, monitoring, and compliance controls suits organizations managing outbound activity alongside inbound calls.

Limits

The customized plan’s terms depend on seats, features, and services. Carrier fees may be billed separately, and optional add-ons are available.

Getting started

1. Open the Convoso website.
2. Contact sales to discuss pricing based on seats, features, and services.
3. Discuss whether a primarily annual plan or monthly terms fit your needs.
4. Review any carrier fees and optional add-ons with sales.
5. Arrange onboarding and implementation with Convoso.

Verdict

Consider Convoso if your sales or lead generation operation needs multiple dialing modes, inbound calling, digital channels, and contact center monitoring. Its customized pricing and potentially separate carrier fees make a conversation with sales part of evaluating the total contract. Teams seeking monthly terms will need to discuss that option with sales.