Side by side
Luware Nimbus vs Qiscus
Both stand on omnichannel contact center software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial AndroidAPIiPhone+2
Nimbus combines Teams-based contact center functions with multichannel routing, workflows, and analytics. Its mobile app supports core tasks, but full service management is on desktop or web and full use requires Teams and Teams Phone.
Visit Luware Nimbus Free trial AndroidAPIiPhone+4
Choose Qiscus if your team needs to manage voice and digital conversations with routing, analytics and AI assistance in one platform. Look elsewhere if you need a free plan or if the stated Startup limits do not suit your team.
Visit QiscusThe facts
| Luware Nimbus | Qiscus | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | No | No |
| Runs on | Android, API, iPhone, Web, Windows | Android, API, iPhone, Linux, Mac, Web, Windows |
| Lowest paid plan | See the plans | Startup: $115 a month |
| Plans published | 5 | 6 |
| Maker | Luware Nimbus | Not published |
| Website | luware.com | qiscus.com |
| On omnichannel contact center software | #10 of 36 | #14 of 36 |
Luware Nimbus: what it does well
- Routes calls and tasks by skills or caller priority.
- Supports phone, chat, email, and social media.
- Includes workflow editing and live and historical analytics.
- Lists Power Automate integrations and an OData API.
What to know first
- Full use requires Microsoft Teams and Teams Phone.
- Full service management is limited to desktop or web.
- No free plan is listed.
- Contact Center is listed for up to 199 users.
Qiscus: what it does well
- Combines voice and multiple digital customer channels.
- AgentLabs answers common questions automatically around the clock.
- Agent Copilot suggests replies and summarizes chats.
- Analytics includes conversation counts and response times.
- Routing distributes chats according to team workload.
What to know first
- There is no free plan.
- Startup supports five agents and up to 3,000 MAU.
- The mobile app is described as experimental and limited.
- Additional agent seats and MAU incur listed charges.
Alternatives to Luware Nimbus Alternatives to Qiscus The whole list